Employment Type
Permanent
Closing Date
30 Dec 2026 11:59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-to Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* 12% Superannuation
* 10% Variable Remuneration (eligible as per plan rules, first 2 months guaranteed while learning on board)
* Generous discount of 30% off Telstra services and exclusive offers with over 240 partners
* 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and option to purchase up to 4 weeks of additional leave
* Access to over 17,000 learning programs with LinkedIn Learning and Future Ready career growth program
* Flexible working hours and supportive parental leave approach
* Monthly performance rewards and recognition programs
* Diverse and inclusive team culture
Is It You We're Looking For?
* Great Communication Skills – natural at connecting with people and making their day better.
* Solution-Oriented Approach – enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive – motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning – eager to grow and develop skills in a dynamic environment.
* Resilience and Positivity – can-do attitude, even when busy.
* Customer-Facing Experience – previous experience a plus but not required.
Employment Equity Statement
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
If you require accessibility support or adjustments during the recruitment process, please send an email to disabilityandaccessibility@team.telstra.com.
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