Customer Experience Coordinator - Tony White Group Tasmania (TWGT)
$65k – $70k p.a. (neg. with successful candidate)
Help Us Create Exceptional Customer Experiences
At Tony White Group Tasmania (TWGT), we believe that buying, servicing, and owning a vehicle should be an enjoyable and memorable experience. We're looking for an enthusiastic, customer-focused Customer Experience Coordinator to help us deliver outstanding customer journeys across our network of leading automotive brands and dealerships.
This is a new and exciting opportunity for someone who genuinely enjoys connecting with people, solving problems, and making a positive difference. You'll work across multiple dealerships, supporting customer satisfaction initiatives, strengthening customer relationships, and helping our teams deliver experiences that keep our valued customers coming back.
If you're passionate about people, thrive on building relationships, and enjoy turning feedback into meaningful improvements, we'd love to hear from you.
About Us
TWGT is one of Tasmania's leading automotive retail groups, representing a range of trusted vehicle brands across the state.
We retail new, demonstrator and used vehicles, provide servicing, parts and accessories, and offer finance and insurance solutions. Our success is built on great people, strong values, and a commitment to delivering exceptional customer experiences every day.
About the Role
Reporting to the Brand, Marketing and Culture Manager and working closely with Dealer Principals and Department Managers, you'll play a key role in supporting customer satisfaction, retention, and loyalty initiatives across the group.
You will (key responsibilities)
Be a key advocate for positive customer experiences across our dealerships.
Conduct customer follow-up calls, surveys, emails, and customer care activities.
Support the resolution of customer concerns and recovery opportunities.
Monitor customer feedback and identify opportunities for improvement.
Analyse customer satisfaction results and identify trends.
Assist with CSI (Customer Satisfaction Index) and manufacturer performance reporting.
Support customer retention campaigns and customer engagement initiatives.
Build strong relationships with operational teams across multiple dealership locations.
Contribute to a positive, customer-focused culture across the business.
About You
You are someone who:
Loves working with people and creating positive customer experiences.
Communicates professionally and confidently with a wide range of stakeholders.
Can navigate challenging conversations with empathy and professionalism.
Is highly organised and able to manage multiple priorities.
Enjoys analysing information and identifying opportunities for improvement.
Takes initiative and enjoys solving problems.
Brings a positive, collaborative attitude to the workplace.
Has strong administration and computer skills.
Ideally, You'll Have
Experience in customer service, customer relations, administration, marketing, or customer experience.
Experience managing customer feedback or complaints.
Strong written and verbal communication skills.
High attention to detail and sound organisational skills.
Experience working in a multi-site or customer-focused environment.
Automotive industry experience is highly regarded but not essential.
Why Join TWG Tasmania?
At Tony White Group Tasmania, we're committed to building high-performing teams, supporting professional growth, and creating a positive workplace culture where people enjoy coming to work.
As part of the national Tony White Group — one of Australia's largest automotive dealer networks — we offer the stability and opportunities of a major organisation, combined with the supportive, family-business culture of a locally operated dealership group.
Across Tasmania, we specialise in new, demonstrator and used vehicle sales, along with servicing, parts, accessories and finance solutions. We pride ourselves on investing in our people, trusted brands and customer experience, while fostering a collaborative and team-focused environment.
We Offer
The opportunity to make a genuine impact on customer experience outcomes
Work across a diverse range of dealership sites and leading automotive brands
A supportive team environment with strong leadership
Ongoing training and professional development opportunities
The change to be part of a business that values innovation, teamwork and continuous improvement
Employee benefits and career development opportunities within the broader Tony White Group
Ready to Make a Difference?
If you're passionate about customer service and want to play a key role in helping us deliver exceptional experiences across our dealership group, we'd love to hear from you.
Apply now and help shape the customer experience at Tony White Group Tasmania.
How to Apply Please Submit
A current resume; and
A brief cover letter outlining your interest in the role and your suitability for the position
Applicants must hold Australian or New Zealand Citizenship, permanent residency, or a valid visa that permits full working rights in Australia.
We thank you for your interest in the role, however, only shortlisted candidates will be contacted regarding the outcome of their application.
Job Insight Questions:
* How many years' experience do you have as a Customer Experience Coordinator?
* How would you rate your English language skills?
* Do you have customer service experience?
* Which of the following statements best describes your right to work in Australia?
* Do you have a current Australian driver's licence?
* Do you have experience in administration?
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