We are a passionate team dedicated to delivering exceptional customer experiences every day. As a Customer Experience Coordinator, you’ll play a key role in empowering individuals to achieve their goals and live more independently.
Job Description
* Provide person-centered support across areas such as daily living skills, community participation, health, financial access, employment, education, and personal care.
* Collaborate with customers, their support networks, and the broader community to improve wellbeing and independence.
Key Responsibilities
1. Lead and support frontline staff, contributing to a positive and inclusive team culture.
2. Coordinate daily activities and develop tailored support plans.
3. Promote safe work practices and support change initiatives.
4. Maintain accurate customer records and ensure confidentiality.
5. Drive innovation to enhance the customer experience.
Required Skills and Qualifications
* Certificate III or IV in Individual Support (or equivalent experience).
* Strong digital literacy, including Microsoft Office and reporting systems.
* Physical capacity to support customers (including lifting up to 10kg).
* Valid NSW Driver's License (Class C).
* Willingness to obtain a Police Check, NSW Working With Children Check, and NDIS Worker Screening Check.
Benefits
You will have the opportunity to make a meaningful difference in people’s lives and be part of a supportive and dynamic team. Our organization is committed to providing ongoing training and development opportunities to help you grow your career.