At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
We are seeking an experienced Branch Manager to lead our Mt Thorley operation and drive the performance of our Parts, Service and Product Support teams. This is a high‐profile leadership position responsible for the overall operational, financial and customer performance of one of Komatsu Australia's key mining support branches. Leading a team of approximately 10 direct reports and 120 indirect reports, you will play a critical role in delivering exceptional customer support, developing people and driving profitable business growth.
Key Responsibilities
* Lead the Parts, Service and Product Support functions to deliver safe, efficient and profitable operations.
* Develop and execute branch business plans focused on growth, customer support and operational excellence.
* Build strong relationships with mining customers through regular engagement and strategic partnership.
* Drive a high‐performance culture focused on safety, accountability and continuous improvement.
* Manage branch budgets, financial performance and profitability.
* Lead initiatives that improve productivity, service quality, technician utilisation and customer outcomes.
* Partner with operational leaders to optimise inventory management, parts availability and aftermarket performance.
* Champion the Komatsu Customer Support Charter across all customer interactions.
* Ensure compliance with company governance, safety and risk management requirements.
Role Located: Mt Thorley.
Komatsu Benefits
* Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
* Financial: Income Protection Insurance provided through our company superannuation fund.
* Career: Recognition, awards, flexibility, further education studies and internal career development.
* Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
* Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
* Yearly Bonus: Potential to receive a yearly bonus.
* Referral Program: $ referral payment for referring a successful new employee to Komatsu.
What We Are Looking For
* A proven operational leader who understands the importance of balancing customer success, people leadership and commercial performance.
* A minimum of five years' combined experience across Parts and Service operations within mining, construction or heavy equipment industries.
* Demonstrated leadership experience managing large operational teams.
* Strong business and financial management capability.
* Excellent stakeholder engagement and customer relationship skills.
* Strong analytical and problem‐solving capability.
* Experience leading aftermarket operations and driving continuous improvement.
* Diploma in Management or similar qualification highly regarded.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.
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