**Senior Service Advisor Role Overview**
We are seeking an experienced Senior Service Advisor to lead customer service operations in a busy heavy vehicle workshop. This senior-level role is ideal for someone with dealership or fleet experience who understands the importance of clear communication, accurate job planning, and seamless coordination between the workshop floor and valued clients.
You will be the central point of contact for customers, coordinating job bookings, translating technical feedback from mechanics into clear service reports, and ensuring a high-quality customer experience from drop-off to delivery.
Main Responsibilities:
* Manage incoming service enquiries and schedule workshop jobs
* Liaise between technicians and customers to provide timely updates and accurate information
* Interpret mechanical issues, service needs, and repair priorities
* Prepare job cards, cost estimates, and final invoices with attention to detail
* Maintain strong communication with parts and workshop teams to meet scheduling commitments
* Proactively manage delays and customer expectations with professionalism
* Assist with warranty claims and OEM liaison when required
* Drive continual improvements in customer satisfaction and workshop efficiency
* Uphold compliance, safety, and quality standards in all service operations
Requirements:
To succeed in this role, you will require:
Minimum 5 years' experience in a Service Advisor or similar front-of-house workshop role
Background in trucks, heavy diesel or OEM dealership environment highly regarded
High-level organisational skills with the ability to juggle priorities
Excellent verbal and written communication skills
Familiarity with job management or dealership software (e.g., Reynolds & Reynolds, Pentana, or similar)
Technical understanding of heavy vehicle servicing and repairs
Benefits:
This is a premium opportunity for a Senior Service Advisor looking to maximise earning potential and secure a long-term role in regional WA. If you're ready to step into a leadership service position in Kalgoorlie, we'd love to hear from you.