\"At Opal HealthCare, we know that companies don't succeed, people do.\"
Our purpose is to bring joy to those we care for, guided by our C.A.R.E values of Compassion, Accountability, Respect and EXcellence. As one of Australia's leading private aged care providers, we support over 23,000 team members caring for more than 14,000 residents across 147 Care Communities nationwide — and we're growing.
About the Role
We're seeking a dynamic Relief Customer Support Manager to make a meaningful impact across our care communities. In this role, you'll bring stability, leadership and exceptional customer experience to teams and residents, wherever you're needed most.
This is a permanent, full-time role working Monday to Friday.
What You'll Do
* Support residents and families through a smooth admission journey
* Mentor and guide admin teams to deliver best practice
* Build strong relationships and ensure consistent service delivery
* Support operational processes and implement key initiatives
What You'll Bring
* Experience in a leadership role within a service-driven environment
* Strong adaptability and ability to integrate into new teams
* Excellent organisational and communication skills
* A people-focused, resilient and solutions-driven mindset
* A current driver's licence and willingness to travel
* Ability to meet pre-employment requirements (medical, police, NDIS)
What We Offer You
* Variety & Impact: Work across multiple care communities
* Career Growth: Pathways into senior leadership roles
* Development: Training through Opal HealthCare Academy
* Travel Opportunities: Explore and support communities across Victoria
* Referral Bonus: Up to $5,000 for referring a friend
* Additional Benefits: Novated lease options available
Build a Meaningful Career
At Opal, relationships matter. This role is the foundation of our customer experience and offers a clear pathway into broader leadership opportunities across our organisation.
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