THE TRUSTEES FOR THE NIGG FAMILY TRUST – Eastbrook WA
Job Type: Permanent position | Full time position
Job Description
About the business: Hidden River Estate is a hospitality venue located in Pemberton, Southwest WA. The business is seeking an experienced Waiter Supervisor to support front‐of‐house operations and ensure a high standard of customer service.
About the role
This is a full‐time position suitable for a candidate with strong front‐of‐house experience and proven supervisory responsibilities. The role involves overseeing daily service operations, supervising staff, and supporting venue management.
Key duties and responsibilities
* Supervising and coordinating front‐of‐house staff during service
* Allocating duties and assisting with staff rostering
* Training and mentoring junior wait staff
* Ensuring compliance with workplace health and safety requirements
* Managing customer inquiries, feedback, and complaints professionally
* Liaising with management and kitchen staff to ensure smooth service
* Assisting with ordering, stock control, and inventory management
* Maintaining service standards and presentation of the venue
Skills and experience required
* Minimum 12 months of full‐time equivalent experience in a supervisory hospitality role
* Strong leadership, communication, and organizational skills
* Ability to work in a fast‐paced environment
* Knowledge of food and beverage service standards
* Flexibility to work evenings and public holidays
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