Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experiencedEpicCare Clindoc Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an prospect with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you’ll do/Responsibilities
- Support the implementation command center for a new Epic installation at a rapidly growing organization by collaborating across global, multidisciplinary teams to drive successful outcomes and ensure a seamless go-live experience with ongoing support.
- Work with the existing Epic team to complete any last-minute build prior to go-live, work command center shifts to investigate, document, and resolve break-fix tickets.
- Conduct and document root cause analysis.
- Complete any assigned system maintenance.
- May be a part of the on-call rotation group for after-hours critical support.
- Work with team and manages application enhancements, break-fixes, standard applications changes and maintenance activities
- Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams
- Provides on-site support within the organization on an as needed basis
- Attend meetings to discuss team and project related activities, work tasks, and issues
- Support leads with work assignment & prioritization across shores
- Work with application end users to design and build the Epic system in a timely and professional manner
- Coordinate with the offshore team for continuity of build, deployment and support
- Conduct ongoing system build and configuration for assigned Epic module
- Develops, supports and maintains all required system design and build documents and other system documentation
- Completes specific team task activities as outlined in the project work plan and other job-related duties as assigned
- Drive discussions with business and functional analysts to understand the business requirements
- Creates and maintains regular status reports and provides verbal and written status to project managers and project leadership, as required
- Anticipates, prepares, and escalates upcoming issues/risks
- Identifies problems to reduce recurring incidents and identify improvement and opportunities
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Qualifications
Required
- Must have an active Epic Certification in Epic Clindoc
- 3+ years of experience with ClinDoc/Epic Orders development & application maintenance
- 3+ years of experience in healthcare operations, clinical environment, or healthcare IT setting
- Build and maintain clinical documentation templates and optimize user workflows based on clinician needs.
- Analyze clinical workflows, propose and implement improvements using Epic tools and personalization features (e.g., Navigator, activity tabs)
- Familiarity with Epic Hyperspace build environment, including master files, registries, profiles, templates, and user roles.
- Experience with all aspects of testing lifecycle - unit, system, integrated testing
- Solid analytical and critical thinking skills
- Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams
- Provides on-site support within the organization on an as needed basis
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
Information for applicants with a need for accommodation:
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