Job Title: Senior Windows Desktop Engineer
A leading organization seeks a seasoned Senior Windows Desktop Engineer to join its team. As an integral part of our ICT department, you will play a pivotal role in designing, developing, and maintaining the organization's end-user computing technologies, including Microsoft Windows standard operating environments (SOE), mobile and desktop device management, and enterprise collaboration and communication tools.
Responsibilities:
* Design, development, maintenance, and support for the Standard Operating Environment (SOE), encompassing desktop productivity software and corporate device configurations (desktop and iOS mobile)
* Manage the enterprise messaging and collaboration environment
* Oversee enterprise remote access solutions (virtual desktop and VPN) and manage automated patching processes
* Provide expert technical advice across supported platforms and services, including contributing to ICT governance and management forums
* Offer Level 3 support for complex technical issues escalated from service desk and Level 2 teams
* Collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement
* Develop and maintain technical documentation, SOPs, and knowledge base articles
* Participate in project planning and execution for upgrades, migrations, and new service rollouts
* Monitor system performance and implement proactive measures to ensure reliability and scalability
* Mentor junior engineers and contribute to continuous improvement initiatives
Required Skills and Qualifications:
The successful candidate will possess the following skills and qualifications:
* In-depth experience with Microsoft Windows (and related environment management, monitoring, and automation tools)
* Strong expertise in Microsoft Exchange (Server and Online) and Microsoft Teams
* Proficiency in Microsoft 365 Apps for Enterprise, including servicing, update channels, and M365 licensing
* Advanced knowledge of Windows 11, Intune, and Group Policy configuration (including Advanced Group Policy Management)
* Experience with Mobile Device Management (MDM)/Mobile Access Management (MAM) through Intune
* Proficiency in MECM (SCCM) and Intune skills, including SOE creation/maintenance, application packaging, and patching
* Excellent written and verbal communication skills
* Ability to work under broad supervision with a high-degree of independence and collaborate within a geographically-disperse team
Benefits:
This is an excellent opportunity for a motivated and experienced Senior Windows Desktop Engineer to join our team. If you are passionate about delivering exceptional IT solutions and have a strong background in Microsoft technologies, we encourage you to apply.