Purpose of Position
The Retail Manager is responsible for the overall efficient and effective management and operation of the Store. They maintain a complete knowledge of Harrys Kouzina menu items.
Salary: $76,500 – $80,000 a year
Job Type: Full-time
Shift: Shift work (including weekends)
Benefits: Professional development assistance, employee discount, salary packaging.
Accountabilities & Responsibilities
* Ensure that the restaurant consistently delivers the highest quality food quality and customer service to all customers in accordance with Store standards.
* Maintain an enthusiastic and energetic approach to enhancing customer experience.
* Respond to and communicate effectively with the team member in order to deliver an excellent customer experience.
* Ensure that all menu items are prepared and delivered in accordance with Harrys Kouzina Food Recipe and training guides including portioning and quality requirements.
* Ensure speed of service standards are consistently met.
* Maintain a complete knowledge of menu items and processes, basic ingredients and food procedures to provide information to customers and crew as required.
* Ensure that all daily and weekly reporting and documentation is completed, maintained and filed in accordance with the Business Standard.
* Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all times.
* Maintain a clean and organized restaurant (front of house and back of house) at all times.
* Ensure restaurant compliance with the health and Food Safety Program as a Gold Coast city council standard.
* Manage appropriate staffing and other resources to match customer demands and the provision of products.
* Provide an enjoyable experience by maintaining a store that is safe, clean and provides customers with enjoyable ambience.
Qualifications & Experience
* Proven experience in a supervisory/management role in the restaurant/hospitality industry.
* Excellent interpersonal and communication skills.
* Good command of spoken and written English.
* Understanding of written operation and financial reports.
* High level people management and conflict resolution skills.
* Personable and approachable disposition.
* Financial acumen and numeracy.
* Ability to understand, interpret and explain financial reports.
* Possess a positive understanding of food safety concepts.
* Willingness and ability to undertake one shift per month in a leading kitchen position.
* Strong computer/IT acumen including the ability to use Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
* Ability to develop competence in various areas.
Reporting
Reporting to: Business Owner.
Location
Work Location: In person.
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