Field Services Representative
Raytheon Australia is seeking a driven and energised Field Services Representative to work closely with Australian Defence Force partners on the JP9347 Joint Interface Control (JIC) System Project. The role involves providing technical support and expertise to JIC System users, helping to create the future of Joint Data Networks in Australia.
In this pivotal role you will work alongside the 1JDNU organization to provide technical support, expand user knowledge of JIC Systems capabilities, assist in resolving technical issues, provide on‐site and field support for testing and training activities, perform maintenance and system administration duties, and handle helpdesk duties.
You will benefit from access to best practice tools, tailored learning and development opportunities, flexible work arrangements, and a supportive culture.
Key Responsibilities
* Provide technical support to ADF operators and maintainers through on-site support, field support (as required), and helpdesk services.
* Perform maintenance duties on the JIC System, assist with system technical issue resolution, and perform system upgrades.
* Ensure compliance with Defence and Raytheon Australia policies and procedures related to Global Trade, EHS&W and Finance.
* Coordinate travel arrangements with the customer as required.
Skills, Experience and Qualifications
* Recognised qualification in Certificate IV in Training and Assessment.
* Minimum six years' experience in complex IT system maintenance and administration.
* Previous experience as a Level 2 or Level 3 Network Engineer administering a bespoke network.
* Understanding and application of technical theories and concepts relating to IT systems, networks, user administration and software management.
* Desirable understanding of radio frequencies, networking, modems, and communications technologies.
* System Administration qualifications, including:
o CCNA/P (Cisco Certified Network Associate/Professional) certification in routing and switching, Service Provider or higher, or equivalent knowledge and experience.
o Windows/Domain: MSCA or equivalent.
o VMware: VCP or equivalent.
o SIEM.
* Desirable experience in a Defence training environment.
* Willingness to undertake interstate travel, sometimes for extended periods of up to two to three weeks.
* Must be eligible to obtain and maintain an NV2 Security clearance as required (Eligibility information available at http://www.defence.gov.au/agsva).
Equal employment opportunity: RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
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