At My Guardian, we are committed to empowering individuals and families to live safely, independently, and with dignity. We provide high-quality, person-centred case management services that make a real difference in people's lives. Our work is built on compassion, integrity, accountability, and collaboration.
As we continue to grow, we are seeking an inspiring and driven Case Management Team Leader to guide our team of dedicated Case Managers and strengthen the impact of our services.
About the Role
This is more than a leadership role — it's an opportunity to shape practice, mentor professionals, and ensure outstanding outcomes for clients.
As a Case Management Team Leader, you will:
* Lead, supervise, and support a team of Case Managers to deliver exceptional, client-centred services
* Provide guidance on complex cases, risk management, and crisis response
* Ensure compliance with funding, regulatory, and organisational standards
* Monitor performance, manage caseload distribution, and drive continuous improvement
* Facilitate reflective practice, case reviews, and team development sessions
* Collaborate with internal stakeholders and external partners to enhance service outcomes
* Contribute to strategic planning and service innovation
You will play a pivotal role in maintaining quality, fostering professional growth, and ensuring every client receives consistent, ethical, and high-standard support.
What We're Looking For
We are seeking a confident and compassionate leader who combines operational strength with a genuine passion for helping others.
Skills and Experience:
* Bachelor's degree in Social Work, Human Services, Psychology, or a related field is highly regarded
* Demonstrated experience in case management or community services is a plus
* Demonstrated leadership or supervisory experience
* Strong knowledge of person-centred, trauma-informed, and strengths-based practice
* Excellent communication, organisational, and decision-making skills
* Ability to manage competing priorities in a dynamic environment
* Exceptional time management and organisation
Why Join My Guardian?
* Be part of a purpose-driven organisation making measurable community impact
* Lead a supportive and passionate team
* Competitive salary package
* Ongoing professional development and leadership growth opportunities
* A workplace culture that values integrity, respect, and collaboration
* Enjoy free access to an onsite gym
* Fun Friday afternoon drink and nibbles provided
19 February 2026 Sydney Olympic Park New South Wales, Australia Full Time Call Centre & Customer Service Management & Support
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