Manager & Assistant Managers - Zarraffa's Coffee Townsville
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BREWING OPPORTUNITES FOR A MANAGER & ASSISTANT MANAGERS AT ZARRAFFAS COFFEE TOWNSVILLE
Zarraffa's Coffee aims to employ motivated, energetic, and passionate people. At Zarraffa's, we provide the necessary tools and training to effectively carry out your role and develop in your career. Zarraffa's Coffee employees are encouraged to carry out their duties with diligence and enthusiasm to ensure that we deliver on our promise to serve an individually perfect cup of coffee - every time.
To be considered for these roles, you must have:
* At least two years of restaurant/café management experience, with a focus on coffee and customer service.
* A proven ability to manage staff and budgets efficiently.
* Strong leadership skills and the ability to motivate your team and create a positive work environment.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff.
* Experience in inventory management, budgeting, and cost control.
* A keen attention to detail and the ability to manage tasks and deadlines effectively.
* A deep passion for coffee and a thorough understanding of the customer service industry.
Assistant Manager responsibilities include:
* Support the manager in leading and inspiring a diverse team to deliver exceptional customer service.
* Support in daily operations including staff training, development, compliance, and performance evaluations.
* Run team meetings as required.
* Leading by example in impeccable customer service.
* Ensuring profitability of the business.
* Ensuring effective communication with staff, customers, suppliers, and stakeholders.
* Maintain high standards of cleanliness, WH&S and Food Safety Compliance.
Manager responsibilities include:
* Lead and inspire a diverse team to deliver exceptional customer service.
* Oversee daily operations including staff training, development, compliance, and performance evaluations.
* Learn how to craft specialty hot and cold coffee beverages the Zarraffa's Way!
* Store administration including completing rosters, reviewing timesheets, ordering stock and recruitment.
* Run team meetings as required.
* Leading by example in impeccable customer service.
* Ensuring profitability of the business.
* Ensuring effective communication with staff, customers, suppliers, and stakeholders.
* Maintain high standards of cleanliness, WH&S and Food Safety Compliance through attention to detail.
At Zarraffa's, we value a supportive learning environment and opportunities for growth within the hospitality industry.
These positions are full-time, offering 38 hours per week.
If you're ready to join our family and take advantage of these benefits, apply now and let's start a conversation!
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an Assistant Manager?
* Have you worked in a role where you were responsible for budget management & forecasting?
* Do you have experience with inventory management?
* Do you have customer service experience?
* Do you have experience working towards targets and KPIs?
Zarraffa's Coffee was founded in 1996 by Kenton and Rachel Campbell. The company is proudly 100% Australian owned with its head office based on the Gold Coast.
Zarraffa's (pronounced Za-raff-as) comes from the Arabic word 'Zarafa' which means 'Giraffe' and the Masai Giraffe typically inhabits the savannahs of Kenya and Ethiopia, the origin of coffee.
From a single store in Southport on the Gold Coast, the Zarraffa's Coffee business has evolved into an award-winning enterprise, now serving customers in close to 90 locations across Queensland, Victoria, South Australia, Western Australia and New South Wales.
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