Job Title
Telstra Retail: Customer Service & Sales Consultant
Employment Type & Closing Date
Permanent (Closing date: 1 June 2026 11:59pm)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in‐store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing
* Deliver exceptional customer experiences by helping customers find the right products and services and ensuring their time at Telstra is memorable.
* Be a go‐to tech expert by staying up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Use consultative selling skills to meet and exceed sales targets and KPIs, keeping customers connected.
* Collaborate closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Qualifications & Experience
* Great communication skills – natural at connecting with people and improving their day.
* Solution‐oriented approach – comfortable thinking on the feet and tailoring solutions for each customer.
* Sales drive – motivated to achieve and exceed sales targets and KPIs.
* Passion for learning – eager to grow and develop skills in a dynamic environment.
* Resilience and positivity – a can‐do attitude even when things get busy.
* Customer‐facing experience – previous experience is a plus but not required; enthusiasm and willingness to learn are essential.
Salary & Benefits
* Full Time: annual fixed remuneration of $64,915.20 per year (incl. 12% superannuation). Junior rates apply for those under 20 years of age.
* Part Time: hourly rate of $30.33 per hour (incl. 12% superannuation and 10% variable remuneration, when eligible).
* Variable remuneration eligibility, calculation and payment determined by plan rules.
* Generous discounts: 30% off Telstra services and exclusive offers with over 240 partner brands.
* Leave options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and up to 4 weeks of additional leave available for purchase.
* Training & career growth: access to over 17,000 learning programs and Future Ready program.
* Flexibility: flexible working hours and supportive parental leave arrangements.
* Recognition & rewards: monthly performance rewards and recognition programs.
Working Conditions
* Flexible schedule with support for different life stages.
* In‐store responsibilities with emphasis on customer service and sales.
Equal Employment Opportunity
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
Accessibility
We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox at .
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