The ROLE
As the Sales & Service Manager, you will be empowered to demonstrate your customer obsession and passion for retail by creating an in-store experience. You will successfully deliver a customer‐centric environment to maximise sales and service results. The successful candidate will be a dedicated people leader, expected to lead by example and coach the team to provide expert knowledge and seamless solutions. They will demonstrate the ability to establish and maintain excellent stakeholder relationships, with the ability to engage people across the business.
What YOUR DAY LOOKS LIKE
* You will lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
* You will coach and mentor the team to provide expert knowledge and seamless solutions.
* You will be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
* You will work collaboratively with the store teams and build strong relationships with stakeholders.
* You will look for opportunities for improvement whilst being commercially aware.
* You will work collaboratively with the VM and Logistics teams to ensure the allocated stock is floor‐ready within the relevant timeframes.
* You will identify areas of opportunities for feedback to the Merchandise team.
* You will maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.
What YOU'LL NEED TO THRIVE
* Strong coaching skills, including experience leading teams and empowering others to achieve results.
* A demonstrated passion for retail and a desire to provide great customer service.
* A solutions‐focused mindset and the ability to provide innovation and effective customer solutions.
* Proven ability to motivate and lead teams and inspire an in‐store experience.
* Relevant merchandising and selling skills and key product awareness.
* Strong written, listening and spoken communication skills.
* Flexible and adaptable to a fast‐paced and evolving environment.
Why WORK FOR US?
* A competitive remuneration package, including an annual bonus incentive.
* Generous employee discounts across David Jones brands.
* An additional day of leave for your birthday.
* A supportive, flexible and engaging environment that will support personal/professional development.
* Opportunities to support community partnerships across our Corporate Social Responsibility program.
* Be a member of a company committed to sustainable practices.
* Ongoing training and development to pursue individual ambitions.
* We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones here.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
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