Customer Service Specialist
Job Description:
We are seeking a skilled Customer Service Specialist to join our team. As a key member of our Customer Assurance Operations team, you will be responsible for providing exceptional customer service and support to Defence personnel across Australia and overseas.
Key Responsibilities:
* Support Defence end users with their Apple iPhones, iPads, and other mobile devices
* Manage device orders, service set-up, and dispatch to users nationwide
* Troubleshoot faults and resolve technical issues via phone, ticketing system, and face-to-face
* Handle appointments for in-person support and device handover
* Work closely with a friendly team in Sydney or Canberra office
Required Skills and Qualifications:
* Current, valid NV1 security clearance is essential
* Australian citizenship
* Strong customer service skills from any industry
* Confident communicator, comfortable with face-to-face and phone support
* Ability to learn new systems and processes quickly
* Basic IT skills or exposure to technology
Benefits:
* Performance-related pay
* Access to thousands of learning programs
* Purchased annual leave scheme
* Additional Telstra day off
* Additional 30% off Telstra products and services
* Toolkit provided (laptop + mobile phone + plan paid for)
* Recognition of prior service for recent Defence members
* Carry over of long service leave to Telstra
* 4 weeks paid Defence leave for Defence Reserve members