Account Manager, Government
Location: Hatch – Surry Hills, New South Wales, Australia
We’re looking for an Account Manager to support our Federal Government clients at Streem. You’ll be responsible for creating standout customer experiences and becoming the go‑to media monitoring expert for key government agencies.
Key Responsibilities
- Onboard recent clients, including mastering complex Boolean searches and customizing their accounts.
- Build, maintain and grow strong client relationships as their media sidekick and key contact.
- Conduct training sessions (virtual and face‑to‑face) to help government users master the Streem platform.
- Oversee and contribute to major Federal Government client deployments and manage key project tasks.
- Act as an escalation point for Government‑specific enquiries, tasks and projects across the company.
- Proactively spot important media, key events and issues, and relaying these insights to clients and internal teams.
- Create reports, transcripts and summaries that make media meaningful and actionable for government decision‑makers.
Qualifications
- Australian permanent residency or citizenship.
- 1–2 years experience in Customer Success, Account Management or Corporate Customer Support.
- Strong customer‑facing skills, initiative, composure and problem‑solving ability.
- Excellent verbal and written communication skills.
- Energetic, media‑savvy, positive and can‑do attitude.
Bonus Points
- Personal interest in the Australian Media Landscape.
- Experience with media monitoring, data/analytics or social listening tools.
- Experience with Boolean Search, CRM tools or project management software.
- Tertiary qualifications in Communications/Media/Public Relations or related field.
Benefits
- Daily gourmet lunches and snacks from an in‑house chef.
- Hybrid working model and a dog‑friendly Surry Hills HQ.
- $3,000 annual upskilling allowance.
- Extra leave days (birthday leave, wellbeing days, volunteering leave and more).
- $2,000 referral scheme, corporate discounts and novated leasing options.
Join Streem
We deliver media monitoring across print, online, TV, radio, podcasts and social in real time so our clients never miss a beat. If you’re ready to build amazing client experiences and grow your skills while working with critical government accounts, apply now!
This role is with Streem, not Hatch. We welcome applicants who may not meet all listed skills.
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