Role Summary
As a Customer Success Engineer, you will design viable client solutions, remove technical blockers, and drive adoption and expansion of IBM's technology portfolio. You will work directly with clients to accelerate time‐to‐value, activate entitlements, and ensure successful deployment and consumption of IBM products.
Responsibilities
* Design Client Solutions — architect viable client solutions by leveraging current product capabilities, removing technical inhibitors, and creating technical proof points through demonstrations, POTs, POCs, workshops, solution designs, and MVPs.
* Drive Customer Value — activate entitlements, identify sponsors, run use‐case workshops, and define measurable business outcomes with client stakeholders.
* Develop Success Plans — build deployment roadmaps, milestones, and outcome‐based success plans that guide clients through modernization and adoption of IBM technologies.
* Deliver Technical Proof Points — create and deliver technical accelerators that demonstrate product value and validate solution fit.
* Collaborate with Clients — engage deeply with client teams to understand challenges, provide technical guidance, and drive adoption and expansion across the IBM portfolio.
Qualifications
Required Education
* Bachelor's Degree
Preferred Education
* Bachelor's Degree
Required Professional and Technical Expertise
* Technical Solution Design – proven experience designing client solutions using product capabilities and delivering technical accelerators (demos, POTs, POCs, workshops, MVPs).
* Product Capability Expertise – ability to leverage product features to remove technical blockers and drive adoption.
* Technical Accelerator Development – skilled in creating and delivering technical proof points that demonstrate product value.
* Client Deployment Leadership – experience building deployment roadmaps, defining milestones, and guiding clients toward successful outcomes.
Preferred Professional and Technical Expertise
* Pre‐Sales Experience – strong understanding of pre‐sales processes and technical sales motions.
* Customer Success Skills – experience in onboarding, driving NRR, improving NPS, and maintaining high customer satisfaction.
* IBM IT Automation Ecosystem – familiarity with Cloud Pak for AIOps, Turbonomic, Instana, Concert, and Cloudability.
* Containerization & Kubernetes – knowledge of Red Hat OpenShift and modern container platforms.
* Client Value Realization – experience activating entitlements, running use‐case workshops, and defining measurable business outcomes.
* Technology Portfolio Exposure – ability to understand client challenges and identify modernization and adoption opportunities.
* Additional Tools – experience with Apptio, HashiCorp Vault, and/or Terraform is an advantage.
* 5+ years building solid business relationships.
* At least 5+ years of experience working with IBM or equivalent software.
* At least 5+ years of experience in solution design for customers.
* Certified in at least one IBM IT Automation offering (e.g. Cloud Pak for AIOps).
* Solid understanding of container and container orchestration technologies (Docker, Kubernetes, OpenShift).
* Solid understanding of Generative AI and watsonx offerings.
* Architecture design experience with IAAS, PAAS and SAAS environments.
Job Details
Title: IT Automation Customer Success Engineer
Location: Canberra, Sydney, Australia
Work arrangement: Hybrid
Employment type: Regular
Position type: Professional
Travel: Some travel may be required based on business demand
Company: IBM Australia Limited (0008)
Shift: General (daytime)
Equal Opportunity Employer Statement
IBM is proud to be an equal‐opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
#J-18808-Ljbffr