Capability Business Partner - Systems and Governance
Townsville City Council is seeking a Capability Business Partner - Systems and Governance. This is a permanent full-time opportunity (9-day fortnight, 36.25 hours/week).
About The Role
This position will:
Support the development and coordination of Council's organisation-wide Training Needs Analysis (TNA) ensuring alignment with strategic objectives, workforce planning, and compliance requirements.
Influence a culture of learning, innovation, and inclusion across Council.
Collaborate with HR, operational leaders, and subject matter experts to ensure capability requirements are understood, documented, and reflected in learning strategies.
Conduct annual skills gap analyses in partnership with internal stakeholders, translating workforce data into actionable learning priorities.
Develop and implement consistent processes and tools for capturing, reviewing, and maintaining capability data across departments.
Support the integration and systematisation of TNA processes within a Learning Management System (LMS), ensuring capability data is centralised, current, and reportable.
Provide specialist advice and support on L&D systems configuration, process design, and governance to ensure accurate data capture and reporting.
Coordinate the development and maintenance of learning policies, procedures, and guidance documents to support consistent practices across Council.
About You
The ideal candidate will have:
Tertiary qualifications in Human Resource Management, Training or Education desirable.
Certificate IV in Training and Assessment desirable
Proven ability to educate, influence, coach, mentor and forge strong stakeholder relationships based on the provision of informed, sound advice that builds an environment of trust and respect.
Demonstrated exceptional verbal, written and interpersonal communication skills which effectively deliver strategic advice to a broad customer group.
Demonstrated personal resilience and self-awareness combined with business and financial acumen.
Demonstrated ability to model the highest standard of ethical and professional behaviour and act with integrity and confidentiality whilst representing Council internally and externally.
Extensive experience working in a similar role in a diverse multi-disciplined organisation.
Highly developed communication and negotiation skills with the ability to solve complex problems through the design and implementation of effective solutions.
Demonstrated experience in designing and implementing scalable systems and processes to identify, capture, analyse and systemise organisational learning needs data.
Demonstrated experience in using Learning Management Systems to track participation, provide training metrics, and assess training effectiveness.
Proven capability in leveraging data, technology, and continuous improvement methodologies to ensure learning solutions are aligned with strategic goals and responsive to evolving business needs.
How To Apply
Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. Include your resume and attached copies of any licences and qualifications as per the key requirements of the role. If you wish to discuss this position further, please contact Jen (Coordinator Leanring & Development) on .
Closing Date
Closing Date: 11.45pm, Wednesday 24 September 2025.
What We Offer
17.5% annual leave loading
Up to 5 weeks annual leave
Up to 3 weeks Personal/Carers Leave
14 weeks paid Parental Leave
Domestic and Family Violence Leave
Natural Disaster Leave
Up to 13.5% Superannuation employer contribution for contributing members
Salary Sacrifice opportunities
Learning and Development opportunities
Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
Employee Loyalty Program offering discounts at selected local businesses
Employee Assistance Program
Council contribution to superannuation of 13.5% for contributing employees (employee to contribute a minimum of 6%)
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds are encouraged to apply. All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process.
If you need adjustments to the recruitment process or to discuss accessibility requirements, please contact or for a confidential discussion.
Attachments: Capability Business Partner - Systems and Governance_PD.pdf
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries: Government Administration
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