Full-Time | Monday–Friday, 9am–5pm | Gold Coast
Big Dog Marketing is expanding! We’re looking for a motivated, hands‑on Team Leader to oversee our high-performing Superannuation Review Booking Team. If you’re confident on the phone, love coaching others, and thrive in a fast-paced sales environment, this role is for you.
About the Role
You will lead a team of outbound callers who book superannuation review appointments for our partnered advisors. This is a dual role: part leadership, part performance-based booking. You’ll supervise daily operations, motivate the team, and also get on the phones yourself to set the standard.
This is a full-time salary position, Monday to Friday, 9am to 5pm.
Key Responsibilities
Lead, coach, and support the Superannuation Review Booking Team
Make outbound calls to warm and cold leads to secure appointments
Monitor daily KPIs, team performance, and call quality
Run morning huddles, refreshers, and ongoing training sessions
Assist with scripts, rebuttals, and campaign improvements
Handle escalations and provide real‑time support to the team
Maintain accurate reporting and ensure compliance standards are met
What We’re Looking For
Previous experience in telemarketing or outbound sales
Proven leadership or team‑lead experience (call center preferred)
Strong communication, coaching, and motivational skills
High level of resilience, confidence, and professionalism
Ability to hold team members accountable while supporting their growth
Strong organizational skills and the ability to lead by example
Full-time salary with stable weekday hours
Supportive management and a collaborative team culture
Career growth opportunities as our campaigns continue to scale
Modern office workplace and an energetic workplace
Excellent training, transparent KPIs, and the tools you need to succeed
How to Apply
If you’re ready to lead from the front and help drive a high-performing superannuation review campaign, we want to hear from you.
Interviewing NOW for a January START.
Apply now through SEEK with your resume and a brief cover letter.
Your application will include the following questions:
- Do you have experience in a sales role?
- Have you worked in a call centre before?
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