Brisbane | Hybrid Work Model | Competitive base + super + benefits
We are not your typical network team. We are technically sharp, delivery focused and trusted by some of Australia's biggest brands, and we are looking for an L2 Network Engineer to join our network support practice and keep mission critical infrastructure running at its best. This is a hands on role where your diagnostics matter; you will be the escalation point that keeps customers moving when things get complex.
About Orro
We're an Australian success story, now close to 500 people strong, delivering secure, end to end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia's biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.
Our mission? To create "future now" solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they're with. But more than that, we know that real impact comes from connecting people, not just machines. That's why we take the time to understand our clients; how they work, what matters to them, and where they're headed so we can deliver not just what they need today, but what they'll need next.
With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.
What You'll Be Doing
You will be the technical escalation point for complex networking and security issues across a major enterprise customer's Cisco Meraki estate. The role spans incident, problem, change, capacity and release management, and you will work closely with our Service Desk, Cyber and Cloud teams to keep the environment running and continuously improving. Expect to be on call as part of a roster, on site with the customer two days a week, and in our Brisbane office one day a week.
* Own and resolve complex Level 2 escalations across routing, switching, firewall and security that Level 1 cannot close
* Configure, maintain and troubleshoot enterprise Cisco Meraki environments including routing, switching, wireless and SD WAN
* Lead incident response and root cause analysis on network outages and security events
* Deliver project work including deployments, technology refreshes, migrations and customer onboarding
* Support firewall, VPN and secure connectivity across multi vendor environments
* Keep network diagrams, IP schemas and technical SOPs accurate and current
* Contribute to automation initiatives and the long term technology roadmap
What You'll Bring
The Essentials
* Minimum 4 years networking experience in a service provider or large enterprise environment
* Formal tertiary qualifications in IT or a related field
* Cisco certifications (CCNA or CCNP)
* Meraki certifications (CMNA / CMNO, ECMS 1 / 2)
* Strong customer service mindset with the ability to manage stakeholders, work calmly under pressure and take genuine ownership of issues through to resolution
Bonus Points
* Hands on experience supporting Meraki MX, MS and MR platforms
* Experience operating SD WAN environments at enterprise scale
Even if you don't tick every box, don't let that hold you back. If this sounds like your kind of challenge, we'd genuinely love to hear from you.
Why Orro?
At Orro, we're proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company wide mentoring, we're here to help you thrive at every stage of life. We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within. On top of that, you'll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.
Note: The role is subject to state and federal police background checks. Applicants must have the unrestricted right to work in Australia. Visa sponsorship is not available for this position.
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