ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Indicative Skill Level:
Tasks Include:
· determining software and hardware requirements to provide solutions to problems
· responding to inquiries about software and hardware problems
· adapting existing programs to meet users' requirements
· installing and downloading appropriate software
· ensuring efficient use of applications and equipment
· implementing computer networks
· designing and maintaining websites
· repairing and replacing peripheral equipment such as terminals, printers and modems
· may work in a call centre
Occupations:
313111 Hardware Technician
313112 ICT Customer Support Officer
313113 Web Administrator
313199 ICT Support Technicians nec
313111 HARDWARE TECHNICIAN
Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
Skill Level: 2
313112 ICT CUSTOMER SUPPORT OFFICER
Alternative Titles:
ICT Help Desk Officer
ICT Help Desk Technician
Systems Support Officer
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level: 2
Specialisations:
Network Support Technician
Operator Command Support Systems (Army)
313113 WEB ADMINISTRATOR
Alternative Title:
Web Master
Designs, builds and maintains websites, and provides web technology solutions and services.
Skill Level: 2
313199 ICT SUPPORT TECHNICIANS NEC
This occupation group covers ICT Support Technicians not elsewhere classified.
Skill Level: 2
Occupations in this group include:
Applications Packager
Computer Systems Technician
Telecommunications Computer Systems Technician
Job Type: Full-time
Pay: $82,000.00 – $95,000.00 per year
Benefits:
* Employee discount
* Professional development assistance
* Visa sponsorship
Work Location: In person