Provide support and comfort to our lovely residents by applying your exceptional customer service skills and hospitable nature to ensure their needs are met.
Benefits
* Training and working with a supportive and fun team
* Generous leave entitlements, including 4x wellbeing days per year
* Strong team environment
* Career development and growth opportunities
* Health & Wellbeing Reward Program
* Discounted health insurance, annual vaccinations and skin checks
* Opportunity to make a meaningful impact in residents' lives
Responsibilities
Reporting to the Village Manager, your duties will include:
* Building positive, respectful relationships with residents to enhance their quality of life and sense of belonging
* Conducting welfare checks to ensure resident comfort and safety
* Responding to resident enquiries and assisting with meal delivery where required
* Responding to call outs and initiating emergency services where required
* Undertaking first aid where required
* Performing basic administrative tasks
* Assisting with village events
* Providing assistance with miscellaneous tasks around the village, as directed by manager
Shifts
Shifts will mainly focus on afternoons, extending into overnight (sleepover) shifts, with regular weekend work required. There will also be opportunities to provide leave coverage across day, afternoon/night shifts during the week, along with availability for on‐call support.
Shift hours throughout the week are as follows:
* Day shift: 7 am – 3 pm
* Afternoon shift: 3 pm – 9 pm + sleepover shift, finishing at 7 am
About You
* Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
* Demonstrated customer service experience
* Exceptional interpersonal skills with an approachable personality that helps build trust and rapport with residents, families, and team members
* A current First Aid & CPR Certificate (or be willing to obtain)
* Strong organisational skills, with the ability to manage and prioritise multiple tasks effectively
* The ability to remain calm and respond appropriately in emergency situations
* Highly motivated and able to take initiative
* Basic computer skills
Ready to Join the Team?
If you're calm under pressure, love a varied customer service role and are committed to creating a secure and caring environment, we'd love to hear from you. Join us in supporting a vibrant community of independent seniors—your work will truly make a difference every day.
Application details: Please submit your resume and cover letter online. In your cover letter, highlight your interest in the Village Support Officer opportunity and explain how your skills, qualifications and interests align with our requirements.
The successful applicant must complete a Police Check and will be required to receive an annual flu vaccination between May and November of each year, with supporting documentation submitted prior to joining. For selected roles, pre‐employment medical assessments will also be required before any employment offers are made.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.
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