Motel Manager
Labour Support Group invites applications for the Motel Manager role at Horsham Mid City Court Motel, a hospitality business located in Horsham, VIC.
The Client
Horsham Mid City Court Motel operates a motel business in Horsham in VIC. They are looking for an experienced and competent Motel Manager to oversee the hotel motel operations.
The Role
The position is a full‑time role with an annual salary range of $80,000 to $84,000 plus superannuation.
Responsibilities
* Manage, organise and control overall accommodation, restaurant, and guest services of the motel.
* Supervise and delegate duties to supervisors and prepare work schedules for them.
* Supervise all sections and improvements in operation to identify opportunities to improve service standards.
* Plan and organize departmental periodical training sessions for staff.
* Ensure good communication and cooperation between the front office department and other departments.
* Perform all duties applicable to the night shift, ensuring all reports, system checks and run‑of‑the‑day (date system change) are performed to standards and motel requirements.
* Control and manage expenses of all motel departments.
* Liaise closely with Housekeeping to ensure that optimum number of rooms/suites are available and all incoming guests requirements are met.
* Actively take part in sales activity within the hotel, including referral of leads to the Sales office.
* Read all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, and update and correct information in accommodation software accordingly.
* Conduct regular inspections of areas directly under the manager's responsibility.
* Meet regularly with supervisors to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instructions from management.
* Meet on a monthly basis with all team members in the department to convey information and discuss technical queries and solve any problems employees may encounter.
* Monitor systems development processes to ensure successful project completion.
Requirements
* Relevant tertiary qualifications in Hospitality or Hotel Management.
* At least 1 year of relevant professional experience in a similar role.
* At least 1 year of experience managing daily hotel or motel operations, including front office, housekeeping, and guest services.
* At least 1 year of experience leading a team and in staff supervision, scheduling, and performance management.
* At least 1 year of experience in financial management, including budgeting, cost control, and revenue forecasting.
* At least 1 year of experience in handling customer relations, resolving guest complaints, and ensuring service excellence.
* Ability to work under pressure to meet strict deadlines.
* Excellent written and verbal communication skills.
* Ability to multitask while maintaining a calm and efficient demeanour.
* Enthusiasm, energy and a "can do" attitude.
* Two contactable referees to be included in the resume.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
* Human Resources Services
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