Posted: 19 July
Offer description
Technical Support Specialist
We are seeking a skilled Technical Support Specialist to provide expert technical guidance and support across IT enterprise systems.
This role requires strong problem-solving skills, effective communication, and the ability to work independently or collaboratively to achieve defined objectives.
The successful candidate will possess a deep understanding of IT application support models, troubleshooting methods, and configuration management.
* Qualifications in IT or a related field, or an equivalent combination of education and relevant experience.
* Understanding of CRM systems and Governance, Risk and Compliance platforms.
* Strong interpersonal, written, and verbal communication skills, with a client-focused approach.
* Experience in supporting software development, including PHP, JavaScript, HTML, databases, and system integrations.
* Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.
* 17% superannuation contributions.
* 17.5% annual leave loading.
* Access to flexible working arrangements, including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
* Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
This hybrid position provides technical and administrative support across IT enterprise systems, with a focus on operational excellence in the delivery and maintenance of Oracle Service CRM and related Governance, Risk and Compliance applications.
The role serves as a vital link between Information Technology Services and clients, requiring strong communication skills to ensure service quality, user satisfaction, and alignment with university standards.
It demands independent thinking, creative problem solving, and a proactive mindset. Mentoring opportunities will support your ongoing professional development and strategic capability building in a collaborative, client-focused environment.
* Providing technical and administrative support for Oracle Service CRM and related enterprise systems within the Governance, Risk and Compliance portfolio.
* Contributing to system maintenance, enhancements, and process improvements to ensure operational effectiveness.
* Acting as a key liaison between ITS and business clients, ensuring effective communication, issue resolution, and service alignment.
* Supporting cross-functional collaboration and participating in continuous improvement and capability-building initiatives.
