About the Role
Estia Health is a leading aged care provider with over 90 homes across several Australian states. This permanent part‐time role (Monday and Tuesday, 8:30am‐4:00pm) is based at our Bannockburn home.
You'll be an indispensable helper to the residential aged care manager and client services officer, ensuring the home runs smoothly.
Responsibilities
* Provide friendly customer service to residents, families, staff and external stakeholders.
* Manage the front desk: answer calls, respond to emails and greet visitors.
* Lead and support staff, helping them to develop and grow.
* Welcome visitors, volunteers, contractors and prospective residents.
* Assist with ordering supplies and staff uniforms.
* Maintain accurate paperwork, records and filing systems.
* Show prospective residents and their families around the home.
* Support the office manager and residential aged care manager with daily tasks.
Qualifications
* Proven experience in a fast‐paced administration or front‐desk role with a strong customer‐service focus.
* Excellent communication skills, able to liaise confidently with residents, families, staff and external stakeholders.
* Highly organised with the ability to prioritise tasks and meet deadlines in a busy environment.
* Strong computer literacy across multiple systems with attention to detail in data entry and record management.
* Proactive, professional and approachable, with a "can‐do" attitude and commitment to creating a positive visitor experience.
Benefits
* Discounted gym memberships at Goodlife and Fitness First.
* Retail savings with the Blue Light Card.
* Discounted car hire and vehicle novated leasing.
* Employee Assistance Programme and free wellbeing app.
* Workplace banking support and ACN membership discounts for nurses.
* Discounted health insurance with nib and discounted JB HiFi.
Equal Opportunity
Estia Health is committed to embracing diversity, equity and inclusion in our workplace. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.
#J-18808-Ljbffr