We are seeking a talented individual to join our Client Operations team at Marsh. This role will be based in our Sydney office. It is a hybrid role requiring a minimum of three days in the office each week.
In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of policy and related documentation throughout the insurance lifecycle. You will work with the Operations team, receive training via online modules, and participate in on‐the‐job learning.
Working under the umbrella of operations you will help drive standardisation of processes and procedures, provide legally compliant work to the client, enter accurate information into Marsh IT applications, and enable the delivery of analytical statistics. You will also assist in upskilling non‐client facing operations colleagues with additional product and client knowledge.
Key Responsibilities
* Act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions.
* Acquire and maintain an understanding of clients' business and insurance needs, ensuring all relevant information is noted and acted upon.
* Ensure timely and accurate production of client transactions, including invoices, policy documentation, and renewal reports.
* Support effective working relationships with clients and insurers while seeking opportunities for innovation and process improvement.
* Maintain accurate records on all clients and adhere to the company's quality practices and compliance policies.
Qualifications
* High School Certificate or equivalent.
* Minimum 1 year of experience in a similar broking/operational role, preferably in an insurance-related field.
* Minimum Tier 1 ANZIIF Broking License.
What Makes You Stand Out
* Excellent communication skills (verbal and written) with strong administration and organisational abilities.
* Proficiency in Microsoft Office Suite and a quick learner of other computerised systems.
* Ability to work under pressure with effective time‐management skills.
* Motivated self‐starter focused on achieving results, capable of working autonomously as well as part of a team.
Benefits
* Professional development opportunities, interesting work and supportive leaders.
* A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* A range of career opportunities, benefits and rewards to enhance your well‐being.
If you are ready to take on a challenging and rewarding role in a dynamic environment, we encourage you to apply.
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