B2B Customer Success Specialist
We are seeking a highly skilled and experienced professional to join our team as a B2B Customer Success Specialist. This role involves working closely with business customers, providing exceptional customer service, and supporting their needs.
* Building strong relationships with business customers through regular communication and follow-up.
* Providing tailored solutions to meet the unique needs of each business customer.
* Working closely with internal teams to resolve any issues or concerns that may arise.
* Continuously evaluating and improving processes to ensure the highest level of customer satisfaction.
The ideal candidate will have a proven track record of success in customer-facing roles, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering outstanding customer experiences and excel in a sales support role, we encourage you to apply for this exciting opportunity.
This full-time position requires flexibility for remote work as the role develops. The company is committed to fostering a positive and supportive work environment that promotes growth and development. While primarily based in Launceston, there is flexibility for remote work. We are looking for a Business Customer Advocate to join our team and support business customers in the region. The ideal candidate will have strong customer service skills, experience in B2B sales, and the ability to manage multiple inquiries and projects effectively.
Key Responsibilities:
* Managing multiple inquiries and projects from business customers.
* Collaborating with technical teams to resolve complex issues.
* SUPPORTING BUSINESS CUSTOMERS TO ACHIEVE THEIR GOALS.
* Maintaining positive relationships with business customers through regular communication and follow-up.
Benefits:
* Flexible working arrangements, including remote work options.
* A supportive and collaborative work environment.
* Ongoing training and development opportunities.
* A competitive salary and benefits package.