IT Support Professional - Entry-Level
This is an exciting opportunity for an IT support professional to join our team as a Level 1 Helpdesk Technician. In this role, you will be the first point of contact for IT support, handling a variety of technical issues across systems and devices.
Key Responsibilities:
* Resolve standard problems independently, manage tickets efficiently, and escalate more complex issues to senior team members when required.
* Responding to helpdesk requests via phone, email, and in person.
* Logging, tracking, and resolving IT issues within an ITIL-based service desk.
* Supporting Microsoft 365 applications, user accounts, and basic network issues.
Requirements:
* 2–3 years' experience providing Level 1 IT support in an onsite or remote environment.
* Solid understanding of Microsoft 365, Windows, and Azure AD.
* Experience using ITIL-based ticketing systems.
* Strong communication and customer service skills.
* A proactive approach and a desire to continue learning in IT support.
Desirable Skills:
* Exposure to mobile device management (Intune or similar).
* Basic experience supporting virtual desktops or cloud services.
* Entry-level IT certifications (CompTIA, Microsoft, or ITIL).