Apply for the Customer Service Team Member role at The Good Guys.
Join our team to help families live better for less. Since 1952, we’ve delighted customers with unbeatable deals and exceptional service across our 100+ store network, online, and commercial division.
Why Join The Good Guys?
- Fast paced and exciting environment where diversity is celebrated and creativity is valued.
- Competitive remuneration recognising team effort, with potential generous sales commission and incentives.
- Access to exciting career opportunities and comprehensive training and development through the JB Hi-Fi Group.
- Fantastic discounts across the group, including VIP supplier pricing and promotions.
- 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and flexible hybrid working models for eligible roles.
- Employee Assistance Program providing counseling and wellbeing resources.
- Helping Hands workplace giving program supporting community charities.
- Commitment to sustainability, aiming for net zero carbon emissions by 2030.
Job Description
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral part of our customer‑facing team, supporting a sales‑focused culture and profitable growth.
Key Responsibilities
- Deliver effective store administration in line with standard procedures, including cash handling and tendering transactions.
- Manage store multi‑channel fulfilment and stock integrity.
- Handle telephone enquiries and manage calls.
- Execute marketing and promotional activities.
- Contribute to financial performance through effective inventory management and controllable expense management.
- Fulfil all sales channels in line with procedures.
- Work collaboratively to deliver a consistent positive store and channel experience, resolving customer complaints and queries.
- Contribute to The Good Guys brand through quality merchandising, in‑store marketing and presentation.
- Continuously improve sales skills and product knowledge via online platforms and development opportunities.
Qualifications
Key Competencies for Success
- Customer Focus – Act with the customer’s perspective at heart.
- Drives Results – Consistently achieve results, even under tough circumstances.
- Self‑Awareness – Use feedback and reflection to understand personal strengths and weaknesses.
Additional Information
If you are interested in this exciting opportunity, please apply online and upload your CV. All applications are strictly confidential.
The Good Guys is an equal chance employer committed to providing a work environment that promotes diversity and inclusion. Even if you feel you don’t meet 100% of the criteria, please apply.
#J-18808-Ljbffr