Customer Solutions Officer
We are seeking to appoint Customer Solutions Officers to contribute to the Council's success.
* Located in Gladstone
* Showcase your customer service skills
* Opportunity to learn about Local Government and give back to the community
About the Role
The purpose of this position is to provide effective customer service to internal and external customers with efficient and quality service consistent with council's expectations and to promote positive relationships between council and the community.
Key Qualifications
* Relevant experience gained through employment in a customer service facing role.
* Experience in recording, reconciling and processing financial and non-financial transactions.
* Strong interpersonal and communication skills, (verbal and written English), and experience liaising with customers.
* Time management, prioritisation and planning skills in order to effectively complete tasks within required timeframes.
* Problem-solving skills to effectively address and resolve customer enquiries.
* Keyboard skills and experience in the use of Microsoft Office Suite.
* Legally able to drive a motor vehicle in Queensland.
Please note, remuneration for the part time position is pro‐rata of the annual salary.
Eligibility & Pre‐employment Checks
To be eligible for this position, the candidate must have applicable working rights.
Depending on the role requirements, you may need to complete various checks and assessments as part of the recruitment process, including reference checks, pre‐employment medicals (including drug and alcohol testing), vaccinations, visa checks, licence verifications and psychometric testing.
Contact
For questions related to the role or recruitment process, please call Council on (07) 4970 0700 or email the Talent Acquisition Team at employment@gladstone.qld.gov.au.
Closing Date
12 noon Wednesday 17 June 2026.
We are committed to building an inclusive workplace that reflects the diversity of the entire community we serve. At Gladstone Regional Council, we embrace diversity in our collective pursuit of inclusion.
View our Access and Inclusion Action Plan and Reconciliation Action Plan.
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