**Job Details**:
**Location**
Adelaide
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH102076_1685679861
**Contact**
Alex James
**Posted**
about 3 hours ago
- Adelaide based role
- Service Desk Team Lead (Weekend Shifts - Sat/Sun/Mon)
We are looking for an experienced IT Helpdesk/Service Desk Team Lead to work with one of our government clients here in Adelaide.
**Shift times**:
**Saturday's - 7:00am - 7:00pm**
**Sunday's - 7:00am - 7:00pm**
**Monday's - 8:00am - 5:45pm**
Sat/Sun - Eash shift allows for 30-minute break + 2x 15 minute breaks (1 hour in total breaks - unpaid)
Monday - Allows a 30 minute break and 1x 15 minute break (unpaid)
The role will involve 6-8 weeks of onsite training (Monday-Friday) after which the weekend shifts will start.
**Team size**:4x Helpdesk Officer reporting to the Team Lead.
**Core responsibilities/skills;**
- Proven ability to lead a team, to develop effective communications and establish supportive networks
- Proven ability to communicate effectively, both verbally and in writing
- Demonstrated ability to problem solve through investigation, research, and consultation
- Ability to document procedures to improve response, installations, training, and problem solving
- Demonstrated ability to consistently meet deadlines, work under pressure with mínimal supervision, determine priorities, plan and organise work and maintain accuracy
- Taking significant responsibility for the user's service experience and consistently striving to deliver high quality ICT support.
- Providing leadership and support to team members in the triage and resolution of complex or major incidents
- Effectively managing the escalation of incidents to other sections of eHealth Systems and external service providers, maintaining ownership of the incident until it is resolved and closed. Taking appropriate escalation actions when resolution times fall outside agreed service standards.