GenesisCare currently has an exciting opportunity for an experienced and driven Patient Services Officer (Medical Receptionist) to join our established, close‐knit team in Murdoch, WA. The position is a casual role, working various shifts as required, offering flexibility for those seeking adaptable work hours.
Responsibilities
* Work efficiently in a fast‐paced administrative role where customer focus remains the top priority.
* Act as the first point of contact to patients and provide excellent customer service face‐to‐face and over the phone.
* Adapt to and manage an environment where there is ongoing change and competing priorities.
* Book and confirm patient appointments and consultations.
* Handle billing and receipting at the time of appointment.
* Accurately process relevant paperwork including data entry.
* Ensure the smooth running of the clinic.
* Continuously liaise with the team to ensure efficient processes.
* Manage patient records and filing of patient notes.
Qualifications
* Demonstrated ability to provide excellent patient care and customer service.
* Strong organisational and communication skills, with the ability to liaise with both internal and external stakeholders.
* Proven experience working successfully both independently and in a team environment.
* Knowledge of patient billing systems and related Medicare funding mechanisms (highly valued).
* Exceptional phone manner and ability to handle a high volume of patient inquiries.
* High attention to detail and excellent organisational skills.
* Flexible approach to work and able to adapt in a fast‐paced environment.
Benefits
* Established, close‐knit team and thriving culture.
* Rapid‐paced, challenging role with one of the most influential healthcare providers.
* Supportive environment where you can develop with excellent management.
* Internal career development opportunities.
* All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counseling.
* Learn and grow with award‐winning development programs.
* Access to employee benefits including fitness passport, wellbeing gateway app, BUPA rewards, Qantas Club Membership discount.
GenesisCare is an Equal Opportunity Employer.
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