Description
* Bungendore Location – Free Parking and Site Gym, Subsidised Canteen.
* Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full‐timers), you can accrue up to 12 days of leave per year.
* Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance.
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
What Your Day Will Look Like
No two days look the same, but you can expect to:
* Be the first point of support for end users – helping them face‐to‐face, by phone, and through online channels.
* Troubleshoot technical issues across desktops and applications, often resolving problems in real time to keep operations moving.
* Set up and manage accounts for staff, ensuring the right access is granted quickly and securely.
* Deploy software updates across the organisation, helping to keep systems safe and effective.
* Monitor system health using enterprise‐wide platforms to respond proactively and prevent downtime.
* Work closely with other technical teams to elevate complex issues, share knowledge, and deliver solutions.
* Document fixes, procedures, and learnings – building a playbook that makes the team smarter with every challenge.
What This Role Can Lead To
Joining our Service Desk team is an excellent launchpad into broader IT and defence technology careers. You'll have the chance to:
* Grow your technical depth – gaining exposure to enterprise‐scale platforms like VMware, NetApp, EMC, Citrix VDI, SCCM, and more.
* Progress into specialist areas such as systems administration, cyber security, Business Analysis, or network engineering.
* Develop leadership skills by mentoring new joiners or taking on responsibility for small projects.
* Move into project delivery roles, contributing to system upgrades, deployments, and transformation initiatives.
* Shape your own career path – with Leidos size and diversity of programs, there's genuine scope to explore areas of IT that interest you most.
What You'll Bring to Make An Impact
We're looking for someone who is motivated to learn and has a solid grounding in IT support. Ideally, you'll have:
* Experience in server, desktop, and Active Directory administration in a medium‐to‐large environment.
* Understanding of Windows AD, DNS/DHCP, networking, storage, and backup.
* Familiarity with tools and platforms such as SCCM, SCOM, SharePoint, VMware, and Cisco hardware.
* A willingness to learn and develop new skills – we value curiosity and adaptability as much as technical expertise.
We encourage you to apply if you meet most of the qualifications and are eager to learn and grow.
Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance.
Commitment to Non‐Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Next Steps
* To apply for this role, follow the links or apply via our Careers page.
* Recruitment process – 1 virtual interview and/or 1 face‐to‐face & background checks.
* Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements, which can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries.
* We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team () if you'd like to discuss any additional support during your application or throughout the recruitment process.
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