JLE Groupis seeking an experienced Service Operations Manager to lead our service division within the Manufacturing & Hire business. Based in Newcastle, this role offers the opportunity to drive operational excellence across Tech Services, Generator Service, Onsite Delivery, Hire, and Sales operations.
About the role
This is a strategic leadership position responsible for optimising day-to-day service delivery, ensuring safe, efficient, and profitable execution while driving team performance and customer satisfaction.
Key responsibilities include:
* Oversee daily operations of Tech Services, Generator Service, Onsite Delivery, Hire, and Sales teams.
* Plan, schedule, and allocate resources (labour, equipment, subcontractors) to ensure works are delivered on time, within scope, and budget.
* Drive utilisation, productivity, and efficiency improvements across service crews.
* Manage full P&L performance for the service division, including cost control and financial accountability.
* Lead a strong safety culture aligned with company and industry WHS, environmental, and regulatory standards.
* Lead supervisors, technicians, and service personnel through training, mentoring, and performance management.
* Implement and improve service systems, workflows, scheduling, tracking, and reporting processes.
* Leverage technology to enhance operational efficiency and service delivery.
Why make the move?
Join a growing division where your operational leadership directly contributes to business success and team development.
Benefits include:
* Competitive remuneration package.
* Family-focused hours supporting work-life balance.
* Employee benefits platform with retail, healthcare, gym, and novated leasing discounts.
* Broader exposure across east coast facilities and international opportunities.
* Long-term growth potential within JLE Group and Maas Group Holdings.
* Monthly values awards and employee recognition.
* Supportive environment focused on operational excellence and results.
What you'll bring
* Experience in management or supervisory roles.
* Strong financial acumen (budgets, cost control, quoting).
* Knowledge of WHS and compliance requirements.
* Strong leadership and team management skills.
* Excellent client communication and stakeholder management.
* Advanced management skills in planning, organising, and evaluation.
* Management or business qualifications.
* Relevant licences and certifications.
* Understanding of relevant Standards and Codes of Practice.
* Contract training (GC21/AS4000).
* OH&S training.
About JLE Group
Established in 2004 and now part of Maas Group Holdings, JLE Group specialises in producing and renting high-quality electrical equipment that powers construction, mining, and tunnelling projects across Australia.
For operational leaders, we offer challenging service delivery across diverse projects, cutting-edge equipment, and the stability of a secure pipeline backed by Australia's leading civil construction group. Our focus on quality, safety, and innovation creates real career opportunities within a collaborative, high-performing team.
If you're ready to lead service operations within a growing ASX-listed business where your contribution drives real results, we'd like to hear from you.
Industry Procurement, Manufacturing & Transport
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