Join our disability accommodation service based in North Ryde. Be part of a leading and growing organisation with high standards of care.
About the role
This onsite role provides clinical and operational leadership across Achieve services outside the standard business hours through a centralised on-call function and after-hours management. The role is responsible for real-time decision-making, clinical guidance, workforce coordination and risk management after hours to ensure safe, consistent and person-centred service delivery across the organisation.
Shift Requirements
* 1 Permanent Full-Time Position from Monday – Friday with a 10pm start
* 2 Permanent Part-Time Positions from Saturday – Sunday with 4pm and 11pm start
Responsibilities
* Oversee after-hours operations that operate between 10.00pm and 6.00am, service delivery and the implementation of individual clients' NDIS plan.
* Proactively identify and manage after-hours risk, including outbound engagement with services to provide supervision, confirm adherence to care plans, and support staff before issues escalate.
* Act as the senior decision-maker for clinical, safety, and service delivery matters.
* Provide remote supervision and guidance to both nursing and non-nursing staff, ensuring alignment with clinical standards, organisational frameworks and regulatory expectations.
* Coordinate and report critical incidents occurring outside of business hours, ensuring timely documentation, notification and escalation.
* Ensure clear, timely and structured handover of overnight issues, risks and actions to relevant Service Managers and operations leaders to support continuity of care and service delivery.
* Act as the first point of escalation for frontline staff during after-hours periods.
* Attend to workforce matters occurring overnight, escalating issues in line with Achieve Australia policy and delegation frameworks.
Qualifications
* Tertiary qualifications or equivalent including holding a current Registered Nurse (RN) registration with the Australian Health Practitioner Regulation Agency (AHPRA).
* Extensive experience working in disability, community or complex support environments with a strong understanding of NDIS, active support and human rights-based practice.
* Experience managing diverse disability support or equivalent services including multi-site accommodation service, day programmes, and community participation.
* Demonstrated experience coordinating staffing resources, including managing unplanned leave or workforce shortages in complex services.
* Demonstrated capability in leading operational responses in high-risk or time-critical situations, including incident management, escalation, conflict resolution and negotiation.
* Deep understanding of complex disability, behaviour support and management.
* Advanced decision-making skills with a proven ability to work autonomously, make sound decisions, and manage competing priorities in a high-risk, after-hours environment.
* Highly organised with the ability to prioritise and manage multiple tasks effectively.
Benefits
* Salary packaging options, including car leasing.
* Free personal and financial counselling for you and your family.
* Range of paid leave and flexible work arrangements.
* Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
* Regular training and support to succeed in your role, including paid induction for frontline staff.
* A strong record of promoting from within.
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