Key Customer Relations Lead
Driving strategic customer engagement and service excellence at Logan Water through trusted relationships, innovation, and resilience.
Key Points:
* Permanent full-time opportunity | 9-day fortnight
* Flexible work arrangements
* Central Beenleigh location close to shops and amenities
Salary from: Stream A Level 7.1 ($112k) + superannuation
Location: Beenleigh, QLD, 4207
We have an exciting opportunity for a
permanent full time Key Customer Relations Lead
to join the
Water Service Performance Branch
within the Council.
The role is focused on building and nurturing strategic relationships with Logan Water's critical and key commercial customers, elected representatives, and stakeholders. It leads important initiatives in demand and drought management, contributes to incident response, and represents Logan Water in regional forums. A central aspect of the role is designing and implementing a customer management model that supports commercial clients with essential service needs, ensuring they receive tailored and proactive support. The position also plays a key role in engaging elected officials through clear communication and coordinated briefings on strategic issues and projects. Additionally, it supports the negotiation and delivery of commercial products and services, helping drive value and resilience across Logan Water's customer base.
Position responsibilities include:
* This role ensures:
* Proactive communication during service disruptions and strategic updates.
* Strong stakeholder relationships through forums, briefings, and events.
* Digital tools and frameworks for managing customer interactions and data.
* Support for water resilience and sustainability, including trade waste practices.
* Leading stakeholder engagement and collaboration across teams
* Coordinating communications for outages and works planning.
* Applying quality systems to improve customer experience.
* Promoting empathetic, timely communication across all channels
* Supporting incident management and strategic engagement.
* Reporting on engagement outcomes to guide leadership decisions.
Key indicators for success:
* Degree qualifications in Business Communications or Business Administration, Public Relations or Stakeholder Engagement or a related discipline.
* Exceptional written and verbal communication skills, with the ability to consult, negotiate, and influence diverse stakeholders.
* Experience managing critical customer complaints and contributing to incident response.
* A solid understanding of local and state government functions, and the ability to provide expert advice to elected representatives and agencies.
* Proven ability to lead small projects, manage change, and mediate differing perspectives to achieve shared outcomes.
* Strong personal management skills, including prioritisation, time management, and multitasking.
* Commercial acumen in contract negotiation and financial management.
* Experience in developing business requirements for customer systems and presenting data for collaborative use.
* A mindset focused on continuous improvement, innovation, and the adoption of new technologies.
* Ability to pass all pre-employment and background checks as required.
Why choose Logan City Council?
We have a friendly, customer centric culture, supporting diverse and collaborative working relationships across the organisation, with a connection to purpose and community.
In addition to being centrally located, Logan City Council has great benefits to help support your professional and personal growth including:
* Salary from
:
* Level 7 starts at $112,793 + superannuation.
* Accrue Additional Leave
– Use your annual leave for when you want a break and accrue additional Christmas Leave throughout the year.
* Work-Life Balance
– Full-time hours worked over a 9-day (72.5hr) fortnight, equating to an extra 22 days off each year
* Flexible Work
– We support work-life balance with flexible working arrangements.
* Health & Wellness
– Access to our Logan Leisure Centres discounted membership and Fitness Passport Program for a healthier lifestyle. Look after your health with our Corporate BUPA discount.
* Salary Packaging
– Why not look into the right vehicle lease for your needs?
* Professional Growth
– Take advantage of ongoing learning and development opportunities.
* Supportive Environment
– Benefit from our Employee Assistance Program for your wellbeing.
* Engage
– Enjoy the benefits of our active social club and engage with colleagues.
Who we are and the community we serve
The City of Logan is entering an exciting new phase with big picture thinkers helping to shape our future. There's purpose in our step and fresh energy in the air, with a focus on delivering exceptional service and value for money – with heart.
Here, neighbourly love is strong; environmental and business values run deep; and culture, heritage and diversity are in our DNA. The people of Logan are proud there are mavericks, makers and innovators who call this city home. We know our community and we care about them, when you join our Council, we want you to feel valued and understand how you are helping to shape the future of Logan.
Interested?
Please press the
"Apply"
button and follow the prompts by closing date of
Monday 27 October 2025.
For more information, email
Shea E. Worship via
Important Note:
* All documents are to be uploaded in PDF format & submitted online.
* Unsolicited applications will not be accepted.
* Applications will be retained for up to 12 months for future consideration.
* If you require assistance or an adjustment throughout the recruitment process, please contact
* Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
* Please click the link for more information about Logan City Council's Application process – Logan City Council