Technical Delivery Manager
Join to apply for the Technical Delivery Manager role at BT Group.
Recruiter: Krystle James
Career Grade: D
Internal Closing Date: 03/11/25
#BTSEC25
Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance.
An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance.
The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors.
We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses.
We deliver vital work at scale, with real breadth and impact.
We connect for good.
Why this job matters
Our purpose is to use the power of communication to make a better world.
For each other, for our customers, for society and our communities.
Location and Working Hours
This job role is based in Ipswich.
Onsite (5 days field based/on client site).
Monday-Friday 37.5 hours per week.
You will need to be eligible to obtain DV Clearance before starting this role.
You will need to have lived in the UK for 10+ years to be eligible.
Responsibilities
Be responsible for maintaining and delivering estates to enable GSS Operations.
Bring together the best networks and technology, with the expertise of our people, to create new possibilities and develop special services that our customers value.
Utilise the range of expert skills from both BT engineers and other BT staff for successful delivery of projects.
Engage with key customers and improve customer experience by delivering repair, provision and service availability performance with a focus on continuous improvement creating standout service.
Balance excellent service with agreed timescales, performance standards and contractual agreements.
Manage escalations and work allocation while coordinating project delivery and working alongside the wider project team and other technical leads.
Take ownership of requests for new projects and platform works from proposal generation and design concept through transition to in-life service ops.
Help develop and support the pipeline of new projects and understand the impact on the workforce.
Skills you'll need
Continuous Improvement
Project/Programme Management
Talent Management
Decision Making
Inclusive Leadership
What we'd like to see on your CV
Have typically worked on a range of projects with different complexities and client relationships, demonstrating excellent communication and stakeholder management skill.
Have the ability to resolve complex problems, demonstrating strong leadership capability and motivation for high performing teams.
Specific experience of delivering all aspects of work to clients directly and delivery of significant and time critical products.
Have significant experience of leading and delivering complex projects, requiring management of short, medium and long-term timeframes.
Have a high level of understanding of contractual commitments around delivery timescales and contractual obligations.
You might even
Have a good understanding of PRINCE2 functions.
Benefits
Competitive salary
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
On-call allowance
22 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
From January ****, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
It's for all parents, no matter how your family is made up.
Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer's leave
Option to join BT Shares Saving schemes.
Discounted broadband, mobile and TV packages
Access to 100's of retail discounts including the BT shop
About BT Security
Security is one of the fastest growing parts of our global organisation.
We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK.
With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today's world, safe and secure digital connections have never been more vital.
You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries.
With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed.
Play your part.
Make a difference.
We are the Protectors.
A few points to note
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
We don't expect you to meet every single requirement
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.
We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Project Management and Information Technology.
Industries: Telecommunications
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