Join to apply for the Senior Contact Center Specialist role at Peoplebank
1 week ago Be among the first 25 applicants
Join to apply for the Senior Contact Center Specialist role at Peoplebank
* Contact Centre Experience required
* Candidates must be Australian Citizens
* Great Career Prospects
Our client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies. Essential Skills and Experience:
* Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.
* In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,
* Hands-on troubleshooting experience on any Contact Centre solutions/applications
* Experience in UC & CC design, implementation, and operation.
* Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologies
* Demonstrated ability to clearly understand detailed design documents for discussion
* Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.
For more info contact Aparna on Seniority level
* Seniority levelNot Applicable
Employment type
* Employment typeFull-time
Job function
* Job functionInformation Technology
* IndustriesSoftware Development
Referrals increase your chances of interviewing at Peoplebank by 2x
Sign in to set job alerts for "Contact Center Specialist" roles.
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 2 weeks ago
Executive Assistant and Project CoordinatorAdministration Officer - Non Clinical Assessor
Northmead, New South Wales, Australia 1 week ago
Darlinghurst, New South Wales, Australia 2 days ago
Millers Point, New South Wales, Australia 2 days ago
Medical Workforce Support Officer (Administration Officer Level 6)
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 5 months ago
St Leonards, New South Wales, Australia 1 week ago
Patient Registration Officer (Administrative Officer Level 3) - virtualADULTS Service - RPA Virtual Hospital
Sydney, New South Wales, Australia 2 days ago
Ambulatory Clinical Support Officer - REQ588100
Randwick, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 3 days ago
Administrative Officer (Level 1) - Intensive Care ServiceTalent and Culture Administration Assistant
Sydney, New South Wales, Australia 5 months ago
Sydney, New South Wales, Australia 2 days ago
Chatswood, New South Wales, Australia 4 days ago
Parramatta, New South Wales, Australia A$125,693.00-A$138,510.00 5 days ago
Sydney, New South Wales, Australia 3 hours ago
Client Services & Admin Support Advisors - Multiple Contract Opportunities
Sydney, New South Wales, Australia A$33.00-A$36.00 1 day ago
St Leonards, New South Wales, Australia 1 week ago
Chatswood, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 weeks ago
Administration Officer - Bookings Officer
Sydney, New South Wales, Australia 3 weeks ago
Administration Officer (AO3) - Respiratory and Sleep Department - St George Hospital
Kogarah, New South Wales, Australia 3 days ago
Patient Flow and Workforce Clinical Support Officer
St Leonards, New South Wales, Australia 1 week ago
Medical Workforce - JMO Administrative Officer (AO5)
Randwick, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr