Overview
Personal Banking Advisor - Smithton Service Centre, TAS
Excellent Salary + Banking + Lifestyle Benefits
Responsibilities
- Be part of our ambition to be our customers’ #1 bank and partner through life.
- Engage with business and retail customers in-person and over the phone to uncover needs and provide tailored banking solutions.
- Assist customers with identity verification, cash access through Smart ATMs, personal and business lending, and fraud and scam support.
- Contribute to a welcoming, customer-focused service experience at the Smithton Regional Service Centre (opening early 2026; training starts October 2025 in Burnie, TAS).
Work Arrangements
This is a full-time, branch-based role with hours across Monday to Friday. Training begins October 2025 in Burnie, TAS; Smithton opening is planned for early 2026.
What you’ll need
- Customer service and sales experience, ideally in a customer-facing or phone-based role with experience meeting targets.
- Resilience and the ability to stay calm and composed in challenging situations.
- Comfort with working toward sales/referral targets and calling customers over the phone.
- Numerical capability, cash handling experience, and the ability to complete financial transactions accurately.
- An energetic personality with a genuine passion for helping people.
- The willingness to learn and adapt to new banking procedures and technologies.
No banking experience? No problem. A vibrant personality, eagerness to learn, and commitment to delivering excellent customer service are key. We provide comprehensive training and ongoing support to help you thrive.
Benefits and culture
- Special offers on banking products and discounts from top brands, including employee mortgage rates.
- Leave options for Culture, Lifestyle and Wellbeing, and additional leave types as needed.
- Tailored learning and development opportunities to grow your career.
- Opportunities to contribute to the community through volunteering initiatives.
Inclusion and accessibility
Westpac is committed to creating a supportive and inclusive community. We welcome everyone—regardless of age, gender, background, or abilities—and provide additional support for veterans, Indigenous Australians, and neurodiverse individuals. If you need adjustments during the recruitment process, see the People with Disability and/or needing Accessibility Requirements page on our website.
How to apply
To get started, click the APPLY or APPLY NOW button.
About Westpac
Westpac is Australia’s oldest bank and one of the country’s largest banking groups, with brands including Westpac, St.George, Bank of Melbourne, BankSA, and BT. We are committed to helping customers create their best future and to making Westpac the best place to work in the country.
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