We are seeking an experienced and professionally presented live-in management couple to oversee all aspects of running a large, family-owned 60-room motel located in the picturesque Hunter Valley region of NSW.
This is a hands-on, full-time role for a dynamic and reliable couple who will take full responsibility for the daily operations, upkeep, and guest experience at a long-established and highly regarded regional property.
About the Role
As a management couple, you will be responsible for overseeing both front-of-house operations and property maintenance, including:
Guest Services & Administration
* Managing all check-in/check-out and guest communications
* Handling reservations via direct, online, and third-party booking channels
* Ensuring a warm, welcoming, and professional guest experience at all times
* Managing daily finances and reconciliations
* Overseeing housekeeping standards and room presentation
* Preparing weekly operational reports for the owners
* Reporting maintenance, guest feedback, and business updates regularly
Systems & Software
* Confident use of Motelier, MEWS, SiteMinder, or similar PMS/channel managers
* Experience with property management systems and channel management platforms, with similar systems to Motelier, MEWS, or SiteMinder being acceptable
* Proficient in Xero for day-to-day financial reporting and reconciliation
* Comfortable with email, Microsoft Office, and cloud-based platforms
Property & Garden Maintenance
* General repairs and preventative maintenance
* Pool care and outdoor area upkeep
* Maintaining extensive hedging, gardens, and lawn areas to a high standard
* Coordinating external trades as needed
* Ensuring all guest facilities are clean, functional, and well presented
-----------------------------------
About You
The ideal candidates will be:
* A couple with proven experience in motel or accommodation management
* Well-groomed and professionally presented — you are the face of the business and must reflect the property's high standards
* Warm, confident, and guest-focused
* Tech-savvy and experienced with modern booking and reporting systems
* Organised and detail-oriented, with strong communication and reporting skills
* Physically fit and able to handle hands-on gardening and maintenance tasks
* Comfortable living onsite and working closely together as a team
* Committed to maintaining the property to a high standard of presentation and care
Candidates of any Australian work status are welcome to apply for this position.
-----------------------------------
The Property
This family-owned regional motel is known for its spotless rooms, manicured tropical gardens, and warm, welcoming hospitality. It features 60 rooms, a licensed restaurant and bar, event facilities, and beautifully maintained grounds. Guests return year after year for the consistent quality and comfort.
-----------------------------------
The Offer
* Live-in role with comfortable onsite accommodation included
* Competitive salary package based on experience and capability
* Full training and structured handover provided by existing team
* Stable, long-term opportunity with a supportive ownership group
* Start date flexible for the right candidates
-----------------------------------
If you and your partner are ready for a rewarding lifestyle role where you can take pride in your work and make a meaningful contribution to a much-loved business, we'd love to hear from you.