Embark on an extraordinary journey with our prestigious luxury travel collection, where you will play a pivotal role in shaping a new era of bold innovation and unique collaboration. The Luxury Travel Collection is the leading global house of luxury travel brands. Our goal is to offer exceptional value, high levels of visibility, consistent moments for personal connection and the essential brand and product exposure we know our Members will embrace and our Partners will benefit from.
As the Event Operations & Project Manager, you are responsible for operational excellence and flawless event execution across the Division's event portfolio, enabling the establishment and growth of a standalone Events Business while driving member engagement, partner ROI, and commercial revenue.
What you will be doing:
* Lead end-to-end event execution and operations across a portfolio of concurrent events, including logistics, timelines, supplier and venue management, registration, attendee communications, on‐site delivery, and bump‐out coordination
* Manage event budgets, expense reconciliation, compliance, and contingency planning while building strong relationships with stakeholders, partners, clients, and suppliers to ensure seamless event delivery and positive brand representation
* Support the expansion of the event portfolio through the delivery of satellite, regional, and cluster events that increase member engagement, attract new customers, and drive preferred product sales
* Develop premium member experiences, workshops, and exclusive access opportunities while providing event planning support, trusted supplier access, templates, and best‐practice guidance to members
* Collect and analyse event data, including attendance, engagement, revenue, partner activation outcomes, and member satisfaction, to support reporting, relationship management, and demonstration of ROI
* Develop scalable event systems, templates, and processes while leading post‐event reviews, surveys, and continuous improvement initiatives to enhance operational efficiency and event delivery
Our Ideal Candidate:
* Minimum 5 years' experience in event management, travel, tourism, or membership organisations
* Demonstrated experience managing multiple concurrent events from planning through to post‐event evaluation
* Proven experience in vendor negotiation and supplier relationship management
* Commercial acumen with hands‐on experience in budget management and financial reporting
* Proficiency in event management software, EA platforms, and Microsoft Office Suite
* Valid driver's licence and willingness to travel domestically and occasionally internationally
Benefits and Culture:
* Culture: we provide an inclusive company culture with diverse teams and opportunities for growth
* Equal Opportunity Employer – we encourage all suitably qualified applicants, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethnic minority groups and people with disability
* Individualised Learning & Development pathway options
* Exclusive staff discounts and benefits through employee portal, including health and wellness discounts, financial planning advice, employee share plan and more
* Travel discounts for family and friends, including flights, hotels, tours, cruises, travel insurance and more
* Career opportunities across a network of brands and businesses worldwide, with promotion from within
* Corporate health discounts and access to BUPA's health insurance plans for you and your family, plus access to an internal gym
* Mental health support and an Employee Assistance Program for staff and family
* Regular awards nights, social team‐building and industry events, with opportunities to attend global conferences
* Corporate Social Responsibility programme supporting charitable causes, offering paid parental and volunteer leave
* Commitment to sustainability and environmental protection
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