Become apart of a team as a Customer Experience Officer within a thriving, vibrant, and inclusive energy company located in South Melbourne!
**The Company**
Our client is looking for an innovative and proactive individual to drive the customer experience of their nationwide business, which provides embedded electricity, gas, hot water, and ultra-high-speed fiber services to properties and communities. You will be joining a dynamic and fast-paced team in a friendly and diverse workplace, with great potential for career growth.
**The Role**
The day-to-day functions of this role include;
- Handling escalated enquiries from Customers, Management, or applicable Regulatory Bodies.
- Identifying and supporting accounts either currently facing, or have a high probability of facing, payment difficulty via engagement on payment plans or supporting Collections activity.
- Identifying and deploying process improvements for Operations Group and the broader business
- Maintaining accurate records of Customer interactions and activity via internal platforms
**About You**
- To be successful in this position you will have the following skills:_
You will have experience in Customer Service Experience (Energy/Utilities industry desired)
You will have the ability to understand/learn software swiftly, work in a fast-paced environment
You will have the ability to work autonomously as well as a team and manage time effectively
You will have exceptional attention to detail, and be well organised
You will have a numerical way of thinking, enjoy working with numbers
You have excellent written and verbal communication skills
You will be immediately available to commence work
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**Job Reference No**:
06810-0012929388BM