Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in the higher education sector. We've since expanded into new regions and industry verticals and broadened our product offerings to deliver meaningful value to our clients worldwide.
Today we support more than 5,100 clients across the global education, healthcare, travel, and B2B industries, with diverse payment methods in 240 countries and territories and over 140 currencies.
With more than 1,200 global FlyMates, representing more than 40 nationalities, and operating from 12 offices worldwide, we're looking for new team members to join the next stage of our journey.
The Opportunity:
We are looking for a bright, motivated, and hardworking Relationship Manager (RM) to drive and execute our solutions for partner institutions in Australia and New Zealand. This role focuses on continuously improving and expanding client relationships to retain and maximize partnership value.
Reporting directly to the Senior Key Account Manager ANZ, you will work closely with Sales and RM teams to execute growth strategies, uncover new business potential, improve client retention, increase revenue, identify opportunities for product improvement, provide accurate issue resolution, and ensure clients and their students have the best payment experience.
Responsibilities:
* Drive revenue by building long‐term relationships with senior and operational stakeholders, understanding their strategies and goals; perform onboarding, marketing, training, and support activities to maximize growth and deliver additional revenue through upsell and value‐added services.
* Present products and services to clients in an informative, educational, and consultative manner.
* Lead integration projects alongside solutions teams to provide technical solutions and processes for clients to adopt.
* Create strategic account plans for each client and groups of clients to maximize utilization, growth, and revenue. Manage all commercial activities – internal reporting, contract renewals, pricing negotiations, and new product expansion.
* Become the established internal expert representing your account portfolio and market, with relevant payment products and potential competitors, to develop and refine products and operations.
* Collaborate within your team, across departments and time zones with legal, compliance, product development, and vertical teams to solve client payment problems.
* Perform accurate updates to CRM for timely availability of information.
* Monitor, report, and review utilization, payers, and revenue.
* Give appropriate attention to escalations.
* Conduct regular reviews with the customer success team to ensure product and service satisfaction.
* Provide continuous training and resource material management to all relevant client departments.
Qualifications:
* 5+ years of experience in account management or client success.
* Strong experience in international higher education, education management, or payments.
* Ability to engage remote stakeholders and work well with a remote team.
* Willingness to travel (20–25%).
* First class written and verbal communication skills.
* Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
* Strong attention to detail, time management, and organizational skills.
* Excellent interpersonal, analytical, and planning skills in a multicultural environment.
* Problem‐solving and project‐management skills.
* The ability to work alone as well as part of a team in a fast‐moving environment.
* Takes initiative and is willing to engage internally and externally.
* Bachelor's degree in Business, Communications, Marketing, Management, or an equivalent field.
What We Offer:
* Competitive compensation.
* Employee Stock Purchase Plan (ESPP).
* Flying Start – Our immersive Global Induction Program (Meet our Executives & Global Teams).
* Work with brilliant people that will keep you on your toes; learn more about their journeys via #InsideFlywire on social media.
* Dynamic & global team (we have been collaborating virtually for years!).
* Wellbeing programs (mental health, wellness, yoga/Pilates/HIIT classes) with global FlyMates.
* Be a meaningful part of our success – every FlyMate makes an impact.
* Competitive time off, including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days.
* Great talent & development programs (Managers Taking Flight – for new or aspiring managers!).
Flywire is an equal‐opportunity employer. With over 40 nationalities across 14 different offices, diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
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