Job Title
Telstra Retail: Customer Service & Sales Consultant – BRISBANE (Capalaba & Victoria Point)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey and, through your collaborative approach, empower customers by identifying the products and services they need to transform their telecommunications experience.
Responsibilities
* Provide an exceptional in-store customer journey.
* Use a collaborative approach to identify and present the right products and services.
* Receive continual training on the latest technology and gadgets.
* Support customers with progressive sales and consultative solutions.
Qualifications & Skills
* Ability to build a connection with a variety of new and existing customers.
* Appetite to quickly develop customised solutions for customers.
* Drive to reach and exceed sales targets and KPIs.
* Hunger to learn and grow within the role and beyond.
* Positive and resilient approach to customer service in a busy environment.
* Experience in a customer‐facing role.
Benefits
* 30% off Telstra services.
* Exclusive discounts and offers across 240 brands and partners.
* Flexible, inclusive approach to parental leave.
* Unlimited access to 17000 learning programmes.
* Monthly performance rewards and recognition programmes.
Employer Commitment
Telstra actively seeks individuals from various backgrounds, ethnicities, genders, and abilities. We have zero tolerance for harassment and prioritise a safe workplace culture where everyone can thrive. Flexibility and accessibility support are available throughout the recruitment process.
Telstra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, age, disability, or any other protected status.
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