Customer Solutions Specialist – Probe CX
Responsibilities
As the first point of contact for the public at our Maroochydore call centre, you will manage a diverse range of inquiries, delivering clear and accurate information for a key federal government entity. Your duties will include:
* Master Professional Communication – break down complex government information into clear, easy‐to‐understand advice.
* Build Emotional Intelligence – use empathy and active listening to support customers through their enquiries.
* Become a Tech Pro – operate advanced software and multi‐screen environments, enhancing digital literacy and efficiency.
* Solve Real‐World Problems – investigate issues and provide accurate solutions while meeting service targets.
* Refine Your Organisation – balance quality service with efficient schedule adherence.
Requirements
* Transferable skills in customer service, retail, or hospitality.
* Intermediate to advanced computer skills.
* Problem‐solving mindset with genuine empathy and enthusiasm for a fast‐moving culture.
* Flexible across rostered hours (7:00 a.m. – 8:00 p.m.).
* Australian citizenship, 18 years or older, and willing to undergo a national background check.
Benefits
* Competitive pay: base salary + superannuation + incentives, penalties, and benefits.
* Full training: 10 days of paid comprehensive training before you commence.
* Flexibility: full‐time or part‐time (20–36hrs) with Monday‐Friday rosters.
* Career growth: internal pathways within a global footprint.
* Rewards & incentives: financial and non‐financial rewards for high performance.
* Health & well‐being: robust wellness program and 24/7 personal safety and support services.
* Daily savings: discounts on fuel, groceries, tech, and fashion via the Flare benefits provider.
* Referral bonus: reward for referring suitable talent through our employee referral program.
#J-18808-Ljbffr