Job Description
Permanent full-time position. Sydney and Brisbane locations. Flexible working and hybrid work environment. End-to-end management of Property Liability claim files.
What You'll Do
* Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively.
* Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
* Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
* Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
* Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
* Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework.
What You'll Bring
* Tertiary qualifications in law, business or insurance (desired).
* Minimum 5 years of experience managing a portfolio of liability claims.
* Analytical and Problem-Solving Skills: Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making.
* Communication and Negotiation Skills: Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit.
* Technical Competence and Legislative Knowledge: Proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims.
What We Can Offer
* A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
* Discounts and offers on a range of retail favourite stores as well as insurance products.
* Give back to our communities with payroll giving, donation matching and paid volunteer leave.
* Invest in your brighter future with ongoing study support and career development programs.
* Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
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