2x Customer Service Roles (Banking Advisor) - Nimbin/Lismore
Posted: 19/05/2026
Closing Date: 02/06/2026
Job Type: Permanent - Full Time
Location: Nimbin
Job Category: Banking and Financial Services
About Summerland
Welcome to Summerland, where banking meets community values. We are a customer‐owned bank and a certified B Corporation, dedicated to serving the residents of a vibrant Northern Rivers Region. At Summerland, we prioritise the well‐being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility. As we continue to grow, we are seeking passionate individuals who share our vision and want to contribute to the positive impact we make in our community. Join us and become part of a team that values integrity, sustainability, and the power of banking for sustainable community.
About the Opportunity
We are looking to fill 2x full‐time permanent customer service roles across our Nimbin and Lismore Branches.
You will provide superior service that meets the needs of our valued customers by delivering retail banking and lending products through various channels, including phone and email.
Supporting our local community, you will be the first point of contact for customers when they walk into our branches, delivering impactful customer experience that leads to enduring relationships.
Your product knowledge, service experience and agility in meeting customer needs grows our customer base and brand awareness.
Whilst preferred, it is not essential for you to have a background in banking as we can teach the successful candidate all they need to know. What is most important is that your personal values align with our culture; possessing a positive can‐do attitude and a commitment to genuine and meaningful conversations with the ability to link customer needs to the features and benefits of the most appropriate solutions.
This role provides career opportunities in retail banking and lending.
A Day in the Life of a Customer Service Banker (Banking Advisor)
* Provide exceptional customer service.
* Open accounts and assist customers with their current accounts face‐to‐face
* Have meaningful conversations to provide the best outcome for customers helping them achieve their financial goals.
* Be brave and work with customers to set goals for aspirational financial targets.
* Stay connected with current and prospecting customers via phone and email.
* Receive support from team and Manager.
* Receive ongoing support and development during our extensive 4-week Induction and 6-month Probation Period.
* Receive coaching from Manager and regular monthly catchups.
Working for Summerland
People Matter Most | Be Brave | Default to Positivity | Make Each Other Proud | Keep it Simple
Our value of 'People Matter Most' is the cornerstone of Summerland as we know our people are integral to the success of the business. Summerland is committed to creating a culture that enables staff to reach their full potential. Our people are guided by the customer‐owned banking philosophy with staff working together with an approach that is collaborative, open, and transparent to ensure the sustainability of community.
What We Can Offer
In return for your hard work and dedication you will receive:
* Attractive Salary + 12% Super
* Access to paid volunteer leave
* Concessions on retail banking and loans products
Other benefits include:
* Transformational culture
* Extensive development and recognition program
* Flexible work options
* Wellbeing framework including Employee Assistance Program (EAP)
* Working with a professional, passionate, and friendly team
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