The Opportunity
At Shine Lawyers, we champion better justice for our clients. We are looking for a full‐time Administration Assistant within our Settlement Services Team in Toowoomba. The role is a 12‐month contract. You will have the privilege of finalising settlements for our deserving clients who have worked tirelessly with their solicitor to seek justice, communicating with government agencies, defendants and superannuation funds to ensure payments are made within the terms of their settlement.
Responsibilities
* Focus on providing an exceptional client experience.
* Utilise a variety of systems and software to manage workflow‐based processes.
* Manage a list of client matters, ensuring that all are given the highest priority.
* Progress clients' matters with a sense of urgency and excitement.
* Accurately record interactions in systems, ensuring transparency for the greater business.
* Provide accurate billing to clients for their claim.
* Build strong working relationships across all areas of the business to achieve the best possible outcomes for our clients.
What you'll bring
* Strong client service skills and experience with a client‐service background.
* Natural empathy and a resolute passion for helping people, especially those who may be experiencing trauma.
* Solid written and verbal communication skills to liaise with a wide range of internal and external business partners.
* Comfortable with multi‐tasking in a fast‐paced working environment and understanding of meeting and exceeding Service Level Agreements.
* Strong attention to detail to ensure accuracy at all times.
* A positive mindset focused on supporting teammates and the greater business.
* Ability to work 38 hours per week, Monday to Friday, 8:15 am–5:00 pm.
Benefits
* Work flexibility and benefits to meet your needs.
* Opportunity to make a real impact and grow within the organization.
* Access to in‐house learning programs and real opportunities to step up and develop.
We encourage applications from Aboriginal and Torres Strait Islander candidates and anyone who values a diverse and inclusive workplace.
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