Job Description
* Do you have experience working in a call centre (inbound or outbound), reservations, or sales environment
* Do you thrive in afast‐paced, KPI‐driven environmentwhereachieving results and helping customers go hand in hand?
* Looking for flexibility? This role offers ahybrid work arrangement - to help you find the right balance!
What you will do:
Our Sales Centre teamis responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey and be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway.
We havemultiple casual positions available offering approximately 25+hours per week, commencing fromMonday 13th July!Additionalhours will be required during peak seasons and to cover staff leave.
* Our team is based at our Sales Centre Office at Treasure Island Holiday Resort, Biggera Waters on Mondays and Tuesdays where rostered.
* Enjoy the flexibility to work from home on other rostered days.
* You'll ideally reside within 25km's from Biggera Waters.
* You will need a suitable home office setup with access to NBN or a reliable internet connection.
Training
Your initial two weeks of training will be full‐time (9:00am–5:00pm), Monday to Friday at our Treasure Island office.
Roster & Availability
* We operate a 7-day roster, with shifts between 8:00am and 6:00pm.
* Full availability to work weekends, school holidays, and throughout the Christmas/New Year period is essential. Please note, this role may also require availability on public holidays (we are closed on Christmas Day).
* All team members attend a monthly all‐in day (held on a Tuesday).
* Most shifts for this role fall between Thursday to Sunday (great for penalty rates); however, you may be rostered on other days to cover staff leave.
This is a casual role, soyou'll need to be reliable, punctualand able to be "phone‐ready" at the start of each rostered shift.
Your responsibilities will include, but are not limited to:
* Respond to guest enquiries via phone and email, providing accurate information and tailored accommodation options that convert to bookings.
* Deliver exceptional service on every interaction, with strong problem‐solving and first‐call resolution wherever possible.
* Build and maintain knowledge of NRMA Parks & Resorts products and services to confidently identify and convert sales opportunities.
* Work across multiple systems (reservations, telephony, email) to access and manage information efficiently.
* Handle a variety of enquiries in line with policies, including complaints, feedback and general enquiries.
What you will bring:
* Experience in aCall Centre, reservations or sales environment.
* Previous experience withNewbook(desirable).
* Well‐developedsales skillsand a strong customer service focus, with the ability to identify and convert sales opportunities while maintaining genuine care for guests.
* Experience working towards KPIs and performance targets.
* Excellentverbal and written communication skills, with a professional phone manner.
* Stronglistening skillsand the ability to manage a variety of customer interactions
* Goodorganisation and time managementskills, attention to detail and the ability to adhere to policies, procedures and service standards in a fast‐paced environment.
* Confidence in using multiple systems simultaneously, including telephony, reservations platforms and other office applications.
* Strong computer and typing skills,proficiency in MS Office and confident in systems navigation.
* Strongrelationship‐buildingcapability and the ability to work effectively with people at all levels and from diverse backgrounds.
What's in it for you?
* Progressive flexibility and well‐being benefits to balance all of life's priorities.
* Complimentary myNRMARewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
* Employee referral program where you may be eligible for a referral bonus up to $2,000.
* Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
At NRMA Parks and Resorts we're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
#J-18808-Ljbffr